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- Tasks: Coordinate service operations and manage customer inquiries with a positive attitude.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while developing valuable skills.
- Qualifications: Strong communication skills and a can-do attitude are essential.
- Other info: Fast-paced environment with plenty of opportunities to learn and advance.
The predicted salary is between 30000 - 42000 £ per year.
This role is responsible for coordinating service operations, managing customer inquiries, scheduling service appointments, and ensuring efficient workflow between customers, contractors, and management. The main aim is to complete work on time to an excellent standard, keeping the customer updated throughout the process, while showing and providing a can-do positive attitude.
Key Responsibilities:
- Administrative Support:
- Take inbound calls from customers and deal with enquiries.
- Process quotations, orders, and job allocation to contractors.
- Log jobs on the service management system and progress accordingly.
- Creation of quotations for your accounts providing cover/support where required.
- Customer Service & Coordination:
- Respond to customer inquiries via phone, email, WhatsApp, providing timely and professional assistance.
- Log and allocate jobs to contractors taking into consideration the priority level, availability, pricing of the subcontractor and KPI’s.
- Follow up with customers to ensure satisfaction and address any concerns for jobs where a problem may have occurred, in consultation with the SM.
- Have full responsibility and knowledge of the jobs and satisfaction for your allocated customer accounts ensuring every step of the process is completed in a timely manner. If something isn’t satisfactory, this should be escalated to your line manager.
- Ad Hoc cover for wider team as required during holiday and busy periods.
- Creation of quotations for your accounts providing cover/support where required, in line with KPI’s.
- Update customer portals as required providing support/cover as required.
- Scheduling & Workflow Management:
- Coordinate service appointments, keeping the customer always updated and in line with SLA’s.
- Track and monitor service requests, ensuring timely completion using the company reporting (Daily Priorities). This includes chasing of customer quotations.
- Communicate with contractors, suppliers and management to resolve scheduling conflicts or urgent service needs. Problems that cannot be overcome to a customer's satisfaction (SLA) are to be escalated to your line manager.
- Organizing and processing of contract works as required (PPM’s). This includes tracking of contract renewal dates and signed renewal contracts.
- Inputting of invoices onto Xero in a timely manner (within 5 days of receipt).
- Updating of purchase invoice sheet in line with above.
- Inventory & Parts Management:
- Order parts and materials for approved quotes arranging payment upfront where required. Ensure all parties are kept fully up to date and the plan of action where required.
- Organize returns of spare parts ordered incorrectly, ensuring the supplier invoice is put on hold, collections organized and sent back to the supplier in a timely manner (within 7 days).
- Provide cover for parts/material/machine sourcing where required and any other Ad Hoc tasks that may arise.
Customer Service Administrator employer: LUQ Recruitment
Contact Detail:
LUQ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to be clear and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your can-do attitude!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your can-do attitude!
Be Organised and Detail-Oriented: Since this role involves a lot of coordination and scheduling, it's important to demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and ensure everything runs smoothly. We love a candidate who pays attention to detail!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'service operations' and 'workflow management', to show us you’re a perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at LUQ Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like managing customer inquiries and coordinating service operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers and contractors, be prepared to demonstrate your communication skills during the interview. Practice answering questions clearly and concisely, and think of examples where you've successfully resolved customer issues or coordinated tasks effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like scheduling conflicts or customer complaints. Think of past experiences where you’ve dealt with similar challenges and be ready to explain your thought process and the outcomes.
✨Bring a Can-Do Attitude
The job description emphasises a positive attitude, so make sure to convey that during your interview. Share examples of how you've maintained a positive outlook in challenging situations and how it helped you achieve successful outcomes. This will resonate well with the interviewers!
