At a Glance
- Tasks: Help patients navigate their healthcare journey with compassion and efficiency.
- Company: Join a supportive and inclusive team at Lupset Health Centre.
- Benefits: Opportunities for personal growth, training, and a values-driven workplace.
- Other info: Dynamic environment with a focus on kindness, respect, and fairness.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: 4 GCSEs at grade C or above required.
The predicted salary is between 23970 - 28400 € per year.
Are you passionate about making a difference in patients' lives? Do you thrive in a supportive and inclusive environment? Lupset Health Centre is looking for a Medical Care Navigator to join our friendly and dedicated practice team. At Lupset Health Centre, our core values of kindness, respect, and fairness shape everything we do. We believe in creating a workplace where every team member feels valued and empowered. If you're looking for a role where your compassion and organisational skills can truly shine, we’d love to hear from you.
Job Responsibilities:
- Care‑navigate patient appointment requests by telephone, online or in person to the appropriate clinical person.
- Greeting patients and noting their attendance at the surgery for a booked appointment.
- Deal with visit requests.
- Registration of new patients and temporary residents.
- Process patients' change of address details.
- Process repeat prescription requests in accordance with practice guidelines.
- Having full understanding of the appointment system.
- Have a clear understanding of telephone system, daytime and out of hours.
- Computer data entry – processing and recording information in accordance with practice procedures.
- Answering the telephone promptly.
- Taking messages for members of the primary health care team, ensuring that urgent messages are given highest priority and delivered promptly.
- Taking payments for services over the counter, ensuring that a receipt is issued on each occasion.
- Continuously updating knowledge of service through information provided at staff training, meetings, emails etc.
- Chaperone for clinical staff when required.
- Clinical recall for patients that require annual reviews for long‑term conditions.
- Complete workflow tasks within agreed timescale.
About Us:
At Lupset Health Centre, we are proud to be a well‑established, forward‑thinking GP practice serving a diverse community of nearly 14,000 patients.
Why Join Us?
We are a values‑driven practice, committed to kindness, respect, and fairness for all. Our team includes 6 GP partners, 3 salaried GPs, 3 Advanced Nurse Practitioners, a large nursing team, and a dedicated administrative team. We are a training practice, supporting GP trainees, student nurses, medical students, and administration apprentices. We are located on the outskirts of Wakefield, with easy access from the M1 (Junction 40). We are passionate about staff development, offering opportunities for personal and professional growth.
Qualifications:
- 4 GCSE grade C or above
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Care Navigator employer: Lupset Health Centre
Lupset Health Centre is an exceptional employer dedicated to making a positive impact in the community through compassionate patient care. Our supportive and inclusive work culture fosters personal and professional growth, with opportunities for training and development within a diverse team of healthcare professionals. Located conveniently on the outskirts of Wakefield, we prioritise kindness, respect, and fairness, ensuring every team member feels valued and empowered in their role as a Medical Care Navigator.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Care Navigator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know someone at Lupset Health Centre. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for that interview! Research Lupset Health Centre’s values and think about how your skills align with their mission of kindness, respect, and fairness. We want to see your passion shine through!
✨Tip Number 3
Show off your organisational skills! During the interview, share specific examples of how you've successfully managed patient requests or appointments in the past. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at Lupset Health Centre!
We think you need these skills to ace Medical Care Navigator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for making a difference in patients' lives shine through. We want to see how your values align with ours at Lupset Health Centre, so don’t hold back on sharing your motivation!
Tailor Your CV:Make sure your CV is tailored to the Medical Care Navigator role. Highlight your organisational skills and any relevant experience that showcases your ability to navigate patient care effectively. We love seeing how you can fit into our friendly team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, just like we do with our patients!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dedicated practice team!
How to prepare for a job interview at Lupset Health Centre
✨Know the Core Values
Before your interview, take some time to understand Lupset Health Centre's core values of kindness, respect, and fairness. Think about how your own values align with theirs and be ready to share examples of how you've demonstrated these qualities in your previous roles.
✨Familiarise Yourself with the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Medical Care Navigator. Prepare specific examples from your past experiences that showcase your organisational skills and ability to handle patient requests efficiently.
✨Practice Your Communication Skills
As a Medical Care Navigator, you'll need to communicate effectively with patients and the clinical team. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with the types of scenarios you could face.
✨Show Your Passion for Patient Care
During the interview, express your genuine passion for making a difference in patients' lives. Share stories that highlight your compassion and dedication to providing excellent care. This will help you stand out as a candidate who truly embodies the spirit of Lupset Health Centre.
