At a Glance
- Tasks: Manage the entire employee lifecycle and enhance onboarding experiences.
- Company: Join Lupa, a leading AI startup transforming veterinary practices.
- Benefits: Competitive salary, vibrant office culture, and growth opportunities.
- Other info: Dynamic startup environment with a focus on innovation and improvement.
- Why this job: Be part of a revolutionary team making a real impact in pet care.
- Qualifications: Experience in HR roles and strong knowledge of employment law.
The predicted salary is between 45000 - 55000 £ per year.
About Us
Lupa is building a category defining product the industry has never seen before. We’re the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals’ health than ever.
The traction speaks for itself: one of Europe’s top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. This is a rare chance to join a rocket ship at exactly the right moment and we’re looking for exceptional people to help us fly it.
In this role, you will:
- Own the employee lifecycle end-to-end, from offer through to exit and ensuring every stage is handled with care, accuracy, and speed.
- Build and run a best-in-class onboarding experience, managing everything from pre-employment checks and documentation through to day one and beyond.
- Own HR compliance; right-to-work checks, visa sponsorship administration, GDPR, employment law and keep the business clean and audit-ready at all times.
- Maintain accurate employee records and HR systems, and produce the reporting the business needs to make good people decisions.
- Be the first point of contact for employee and manager queries, providing clear, confident guidance on policies and processes.
- Continuously improve how we do things, spotting inefficiencies, building better processes, and raising the bar on what great people operations looks like.
Your background looks something like:
- Previous experience in an HR Manager, People Operations Manager, or HR Advisor role.
- Strong understanding of employment law, HR compliance, and the operational mechanics of the employee lifecycle.
- Experience managing right-to-work processes and, ideally, visa sponsorship administration.
- Comfortable owning HR systems and maintaining the quality of employee data within them.
- Experience in a high-growth startup or scale-up environment where you’ve had to build as well as run (nice to have).
- CIPD qualification or equivalent hands-on experience (nice to have).
As a person, you:
- Take real pride in getting the details right, accuracy and thoroughness aren’t a burden to you, they’re how you work.
- Build trust through consistency and reliability, people know that if you’ve said you’ll do something - it’s done.
- Look for ways to improve processes rather than accepting how things have always been done.
- Are proactive and solutions-focused, you don’t wait to be told something is broken before you fix it.
- Are excited to work in-person from our Paddington, London HQ.
- Value working with people who are kind, ambitious, and pragmatic.
What does success look like in 6 months?
- HR operations are running cleanly, records are accurate, compliance is tight, and the team has full confidence in our people processes.
- Onboarding is something new starters genuinely rave about, structured, warm, and seamless from offer to day one.
- You’ve already improved at least two processes and the business feels the difference.
People Operations Manager in London employer: Lupa Pets
Lupa Pets is an outstanding employer that fosters a dynamic and supportive work culture, where innovation and collaboration thrive. Located in the vibrant area of Paddington, London, employees benefit from a stimulating environment that encourages personal and professional growth, alongside competitive compensation and unique perks tailored to enhance work-life balance. Join us to make a meaningful impact in the veterinary and pet care industry while developing your career in a company that values your contributions and empowers you to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Lupa Pets!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Lupa Pets.
We think you need these skills to ace People Operations Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Lupa Pets. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Lupa Pets and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Lupa Pets. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Lupa Pets's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Lupa Pets
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Lupa Pets.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Lupa Pets will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Lupa Pets and how you would contribute to adapting HR strategies.
