At a Glance
- Tasks: Join a 24-month programme to manage complex projects across operations, growth, and product.
- Company: Dynamic B2B SaaS company focused on AI solutions for veterinary practices.
- Benefits: Gain hands-on experience, develop skills, and work in a supportive team environment.
- Other info: Exciting in-person role at our Paddington, London HQ with great career growth potential.
- Why this job: Take ownership early and make a real impact in a fast-paced, innovative setting.
- Qualifications: 0-2 years experience, strong communication skills, and a curious mindset.
The predicted salary is between 30000 - 40000 £ per year.
In this role, you will:
This is a 24-month programme designed to take you from day one to independently owning complex, multi-workstream projects. You’ll rotate across three core areas of the business, building practical experience across the full stack of how a high-growth B2B SaaS company operates.
- Operations
- Get hands‑on with how we deploy our AI platform into veterinary practices at scale, from onboarding to go‑live.
- Build foundational product and project management skills, progressing from supervised delivery to owning full implementations independently.
- Develop deep expertise in how practices operate, how our software fits into clinical workflows, and how to drive adoption across different types of users.
- Growth & Client Team
- Work across commercial functions; lead generation, sales support, and the full sales cycle on the Growth side.
- Manage live customer relationships on the Client side, implementing value‑driving features and helping improve how our Success team operates.
- Get close to customers and develop a sharp commercial instinct for what makes vets switch, stay, and expand.
- Product
- Bridge commercial insight and technical delivery, contributing to QA, roadmap discovery, and how we prioritise based on real‑world feedback.
- Work alongside PMs to shape product decisions based on what you’ve seen in the field.
- Help craft the ins and outs of a genuinely AI‑native health tech platform from the inside.
Your background looks something like:
- 0–2 years of experience in a high-growth startup, tier 1 management consultancy, VC fund, or investment bank — strong internships count.
- Minimum 2:1 from a top university.
- Commercially minded — you think about why things matter, not just how they work.
- Strong communicator who can explain complex ideas clearly and simply, to both technical and non‑technical audiences.
- Organised and reliable: you follow through, keep things moving, and don’t need to be chased.
As a person, you:
- Are curious by nature, you ask good questions, actually listen to the answers, and connect dots across different parts of the business.
- Get energised by ambiguity rather than slowed down by it. You move fast and figure things out as you go.
- Want to own things early, not watch from the sidelines. You’re not looking for a structured grad scheme, you want real responsibility.
- Are excited to work in‑person from our Paddington, London HQ.
- Value working with people who are kind, ambitious, and pragmatic.
What does success look like in 6 months?
- You’re deep into your first rotation and already operating with more independence than most people expect at this stage.
- You know the product, the customers, and the business well enough to have genuine opinions about how things should work.
- People across the team are coming to you because they trust your work, not just to complete tasks, but to think.
Operations Associate in London employer: Lupa Pets
Join a dynamic and innovative team at our Paddington, London HQ, where you'll embark on a 24-month journey to develop your skills in a high-growth B2B SaaS environment. We foster a collaborative work culture that values curiosity and ambition, offering hands-on experience across operations, growth, and product management. With a focus on employee development and real responsibility from day one, we empower you to make a meaningful impact while working alongside kind and pragmatic colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate in London
✨Leverage Your Uni's Career Services
If you're looking for a trainee role in business intelligence, don't overlook your university's career services. They often have exclusive internship opportunities and connections with companies like Lupa Pets that are hunting for fresh talent. Swing by, chat with a career advisor, and keep an eye on any events they host!
✨Join Business Intelligence Meetups
Get involved in local business intelligence meetups or online communities! Places like Meetup.com and LinkedIn groups can introduce you to industry professionals who can share insights or even lead you to trainee roles like the one at Lupa Pets. Getting your face out there can make a huge difference.
✨Keep Your Analytics Skills Sharp
Before interviews, brush up on analytics tools and relevant programming languages, like SQL or Python. Being able to talk knowledgeably about these can really set you apart! Maybe even build a small project or two to showcase your skills when you chat with hiring managers.
✨Apply Through Our Website
Finally, don’t forget to apply through our website! It’s a direct line to Lupa Pets and helps make sure your application stands out. Plus, keep an eye on the deadlines, as trainee positions often close quickly!
We think you need these skills to ace Operations Associate in London
Some tips for your application 🫡
Show Off Your Analytical Skills:In the world of business intelligence, your analytical skills are your golden ticket. Whether it's through coursework, projects, or relevant software you’ve used, make sure to highlight your experience with data analysis tools like Excel, Tableau, or Power BI. We want to see how you've tackled real problems using data!
Craft a Compelling Cover Letter:As a trainee, your cover letter is your chance to shine! Focus on your motivation for joining Lupa Pets and how this opportunity will help you grow. Share specific examples of your interest in business intelligence and any projects or experiences that showcase your eagerness to learn. We love to see that passion!
Tailor Your CV for BI:When listing your skills on your CV, emphasise anything related to data interpretation or project management. Include any relevant coursework or certifications in analytics or business intelligence if you've got them. If you’ve tackled group projects or case studies, mention them – it's all about showing how you can apply theory to real-world scenarios.
Don’t Forget Soft Skills:While technical skills are essential, don’t downplay your soft skills! Highlight your communication abilities and teamwork experiences, as these are crucial for a role in business intelligence. Given that you'll be working with other teams, show us how you've successfully collaborated in the past – it’s all part of the package!
How to prepare for a job interview at Lupa Pets
✨Brush Up on Your Data Skills
As we're diving into business intelligence, make sure you're comfortable with data analysis tools like Excel, Power BI, or Tableau. Prepare to showcase any relevant coursework or projects where you’ve utilised these tools, as interviewers at Lupa Pets might be keen to see how you handle real data scenarios.
✨Know Your Metrics and KPIs
Familiarise yourself with common business intelligence metrics and key performance indicators. Being able to discuss these concepts in the context of real-world business problems will show your understanding and readiness for the role. It’ll also help us impress those at Lupa Pets.
✨Demonstrate Your Learning Mindset
As a trainee, it's crucial to exhibit your motivation and potential to learn. Be prepared to discuss how you've tackled challenges in your studies or any relevant experiences. Talk about how you’ve gathered insights from failures and what learning methods you find most effective—this aligns perfectly with what traineeship roles are all about.
✨Prepare for a Case Study Challenge
It's quite common in business intelligence interviews to have a case study segment where they'll throw a hypothetical business problem at you. Get ready to analyse data sets and make recommendations based on your findings. Practising this with peers or using mock case studies will give you an edge during your interview with Lupa Pets.
