At a Glance
- Tasks: Lead veterinary practice onboardings and train staff on our innovative platform.
- Company: Join Lupa, a top AI startup revolutionising veterinary care.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Work from our buzzing HQ in Paddington, London.
- Why this job: Be part of a game-changing team making a real impact in pet health.
- Qualifications: Experience in SaaS deployment and a passion for problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Lupa is building a category defining product the industry has never seen before. We’re the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals’ health than ever. The traction speaks for itself: one of Europe’s top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. This is a rare chance to join a rocket ship at exactly the right moment and we’re looking for exceptional people to help us fly it.
In this role, you will:
- Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side.
- Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background.
- Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software.
- Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum.
- Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy.
- Contribute to and improve our deployment processes as we scale; if something isn’t working, you’ll be expected to fix it, not just flag it.
Your background looks something like:
- 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role.
- A track record of managing multiple projects simultaneously without letting anything slip.
- Experience working directly with end users through a software transition; you know how to bring sceptical people along.
- Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts).
- Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have).
As a person, you:
- Are a natural problem solver; when something breaks mid-deployment, you stay calm, think fast, and get it sorted.
- Are resilient; you hear no, push back professionally, and keep moving without taking it personally.
- Are genuinely outgoing and enjoy building relationships with customers, not just completing transactions with them.
- Take real ownership; your deployments are your projects, your customers, your outcomes.
- Are excited to work in-person from our Paddington, London HQ.
- Are always looking for ways to improve the process, not just follow it.
What does success look like in 6 months?
- You’re managing a portfolio of deployments independently and consistently delivering strong customer feedback.
- You’ve dived into parts of the business beyond your immediate role, and already have ideas about how to make things better.
- Practices you’ve deployed are live, confident, and advocates for Lupa, not just users of it.
Deployment Specialist employer: Lupa Pets
Lupa is an exceptional employer, offering a dynamic work environment in the heart of Paddington, London, where innovation meets passion for animal care. With a strong focus on employee growth and a culture that encourages problem-solving and collaboration, team members are empowered to take ownership of their projects while contributing to a groundbreaking AI-native platform. Join us at this pivotal moment in our journey, and be part of a rapidly growing company that values your input and fosters meaningful connections with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Deployment Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lupa Pets. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lupa Pets before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Deployment Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lupa Pets:Your cover letter is your chance to shine! Tell us why you want to work at Lupa Pets specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lupa Pets!
How to prepare for a job interview at Lupa Pets
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
