At a Glance
- Tasks: Join a dynamic team to manage projects and drive growth in a cutting-edge AI platform.
- Company: Lupa, a fast-growing AI startup revolutionising veterinary practices.
- Benefits: Gain hands-on experience, competitive salary, and work in a vibrant London HQ.
- Other info: Opportunity for rapid career growth in a supportive and ambitious environment.
- Why this job: Be part of an innovative journey that transforms pet care and veterinary operations.
- Qualifications: 0-2 years experience, strong communication skills, and a curious mindset.
About Us
Lupa is building a category defining product the industry has never seen before. We're the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals' health than ever.
The traction speaks for itself: founded in 2023 and already one of Europe's top 100 AI startups, with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. We've attracted exceptional people from the likes of Palantir, Google, DeepMind, BCG, Meta, and AWS and we're just getting started. This is a rare chance to join a rocket ship at exactly the right moment and we're looking for exceptional people to help us fly it.
In this role, you will:
- This is a 24-month programme designed to take you from day one to independently owning complex, multi-workstream projects. You’ll rotate across three core areas of the business, building practical experience across the full stack of how a high-growth B2B SaaS company operates.
- Operations
- Get hands-on with how we deploy our AI platform into veterinary practices at scale, from onboarding to go-live.
- Build foundational product and project management skills, progressing from supervised delivery to owning full implementations independently.
- Develop deep expertise in how practices operate, how our software fits into clinical workflows, and how to drive adoption across different types of users.
- Growth & Client Team
- Work across commercial functions; lead generation, sales support, and the full sales cycle on the Growth side.
- Manage live customer relationships on the Client side, implementing value-driving features and helping improve how our Success team operates.
- Get close to customers and develop a sharp commercial instinct for what makes vets switch, stay, and expand.
- Product
- Bridge commercial insight and technical delivery, contributing to QA, roadmap discovery, and how we prioritise based on real-world feedback.
- Work alongside PMs to shape product decisions based on what you’ve seen in the field.
- Help craft the ins and outs of a genuinely AI-native health tech platform from the inside.
Your background looks something like:
- 0–2 years of experience in a high-growth startup, tier 1 management consultancy, VC fund, or investment bank — strong internships count.
- Minimum 2:1 from a top university.
- Commercially minded — you think about why things matter, not just how they work.
- Strong communicator who can explain complex ideas clearly and simply, to both technical and non-technical audiences.
- Organised and reliable: you follow through, keep things moving, and don’t need to be chased.
As a person, you:
- Are curious by nature, you ask good questions, actually listen to the answers, and connect dots across different parts of the business.
- Get energised by ambiguity rather than slowed down by it. You move fast and figure things out as you go.
- Want to own things early, not watch from the sidelines. You’re not looking for a structured grad scheme, you want real responsibility.
- Are excited to work in-person from our Paddington, London HQ.
- Value working with people who are kind, ambitious, and pragmatic.
What does success look like in 6 months?
- You’re deep into your first rotation and already operating with more independence than most people expect at this stage.
- You know the product, the customers, and the business well enough to have genuine opinions about how things should work.
- People across the team are coming to you because they trust your work, not just to complete tasks, but to think.
Operations Associate employer: Lupa Pets Ltd
Lupa Pets Ltd is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for a Customer Success Specialist. With the flexibility of hybrid working from our vibrant Paddington HQ or the dynamic New York office, employees enjoy a supportive environment that fosters innovation and teamwork. We offer competitive benefits and opportunities for professional development, ensuring that our team members thrive while helping pet-parents and veterinary partners maximise their experience with our cutting-edge AI-native platform.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate
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Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Lupa Pets Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Lupa Pets Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Lupa Pets Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
