At a Glance
- Tasks: Manage client accounts and ensure they maximise value from our AI platform.
- Company: Lupa Pets Ltd, a forward-thinking company in the pet care industry.
- Benefits: Hybrid work options, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with a focus on innovation and client satisfaction.
- Why this job: Join a passionate team and make a difference in the pet care community.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 40000 - 50000 £ per year.
Lupa Pets Ltd in London is seeking a client-focused Customer Success Manager to own a portfolio of veterinary and pet-parent accounts, ensuring they get maximum value from our AI-native platform.
You will drive renewals, manage upsells, and collaborate across Support, Product, and Sales to reduce churn and grow revenue.
This role offers hybrid work from Paddington HQ or the New York office.
Customer Success Specialist — Retention & Growth employer: Lupa Pets Ltd
Lupa Pets Ltd is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for a Customer Success Specialist. With the flexibility of hybrid working from our vibrant Paddington HQ or the dynamic New York office, employees enjoy a supportive environment that fosters innovation and teamwork. We offer competitive benefits and opportunities for professional development, ensuring that our team members thrive while helping pet-parents and veterinary partners maximise their experience with our cutting-edge AI-native platform.
