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- Tasks: Deliver exceptional customer service and maximise sales opportunities through various communication channels.
- Company: Join a leading energy company with a strong focus on employee development.
- Benefits: Enjoy competitive salary, commission, 25 days holiday, and a company pension.
- Why this job: Be part of a dynamic team that values your growth and offers real career progression.
- Qualifications: Contact centre experience and strong communication skills are preferred.
- Other info: Work in a supportive environment with opportunities for training and development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for Customer Service Advisors to join our Domestic Sales & Service team, in our Larbert HQ, Monday to Friday between the hours of 8am-5pm. As a Customer Service Advisor, you will deliver a great customer experience and maximise sales opportunities whilst working compliantly, following company policies and procedures. You will ensure you have a thorough understanding of company products and services, offering additional products to meet the needs of the customer. You will support with email management and web chat where required.
Responsibilities
- Maintain the relationships of our Domestic customer base, handling inbound contact (calls, email, web-chat and other channels as appropriate) putting the customer first.
- Negotiate sales prices and ensure the cross selling of other relevant products and services.
- Deliver a great customer experience while following company policies and procedures.
- Maintain thorough knowledge of company products and services to meet customer needs and promote additional offerings.
- Assist with email management and web chat as required.
Benefits
- Competitive salary
- Commission
- 25 days holiday (plus bank holidays) increasing to 26 after 2 years service
- Certas Energy group discount scheme
- Option to purchase additional, sell and/or carry annual leave
- Company Pension
- Life assurance (4x salary)
- Annual volunteering day
Requirements
- Contact Centre experience is desirable
- A proven track record in telephone selling and up / cross selling
- Self-confidence and good interpersonal skills
- High degree of self-motivation and time management
- Resilient, persistent and hardworking
- Target driven / results orientated
- Able to build the appropriate level of professional rapport with customers
- Can handle customer objections assertively
- Can manage customer interactions with empathy
- Good listening skills
- Excellent verbal communication skills
- GCSE Maths and English a requirement
Company Information
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses. Also essential to our business are our management teams and colleagues within Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships. It is also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.
Customer Service Advisor in Larbert employer: Lunch with Tony
Contact Detail:
Lunch with Tony Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Larbert
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their products and services. This way, you can show off your knowledge and impress them with how well you understand what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling objections and negotiating sales prices during the real deal.
✨Tip Number 3
Be yourself! Employers love to see your personality shine through. Show them your self-confidence and good interpersonal skills by engaging in friendly conversation and building rapport during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and ready to deliver that great customer experience we value.
We think you need these skills to ace Customer Service Advisor in Larbert
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you have a solid understanding of our products and services. This will help you tailor your application to show how you can meet customer needs and promote additional offerings.
Show Off Your Skills: Highlight your contact centre experience and any sales achievements in your application. We want to see how you've successfully handled customer interactions and negotiated sales prices in the past.
Be Personable: Remember, we’re looking for someone who can build rapport with customers. Use your application to showcase your interpersonal skills and how you handle objections with empathy and confidence.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lunch with Tony
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the company's products and services. This will not only help you answer questions confidently but also allow you to demonstrate how you can meet customer needs effectively.
✨Practice Active Listening
During the interview, show that you can listen actively. This means responding thoughtfully to questions and asking clarifying questions when needed. It’s a key skill for a Customer Service Advisor, so showcasing this ability will impress your interviewers.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might need to handle customer objections or negotiate sales. Practising these situations beforehand can help you feel more comfortable and demonstrate your problem-solving skills during the interview.
✨Showcase Your Interpersonal Skills
Highlight your interpersonal skills by sharing examples from your past experiences. Talk about how you've built rapport with customers and handled difficult situations. This will show that you’re not just capable of following procedures but also genuinely care about delivering a great customer experience.
