At a Glance
- Tasks: Deliver exceptional customer service and assist with eye health checks and spectacles.
- Company: Friendly independent optical practice in Surbiton.
- Benefits: Attractive bonus scheme, generous holiday allowance, and career progression opportunities.
- Other info: Sociable hours promoting a healthy work-life balance.
- Why this job: Join a supportive team and make a real difference in customer care.
- Qualifications: Experience in an optical practice and strong communication skills.
The predicted salary is between 450 - 450 £ per month.
Lunaria Recruitment is currently seeking an experienced Optical Assistant to join a friendly and well-established independent optical practice in Surbiton. This is an excellent opportunity for someone who is passionate about customer care and looking to develop their career within a supportive and professional environment where service always comes first.
The Role
- Welcoming customers and providing exceptional customer service
- Carrying out pre-screening eye health checks
- Ensuring a smooth and professional handover to the Optometrist
- Dispensing spectacles and advising on lens options
- Assisting customers in selecting frames that suit their needs and style
- Managing collections and aftercare appointments
- Fitting, adjusting, and repairing spectacles
- Providing contact lens teaches and support
- Completing administrative tasks accurately and efficiently
- Maintaining high standards of customer care at all times
What's on Offer?
- Attractive bonus scheme up to £450 per month
- Generous holiday allowance up to 36 days holiday
- Friendly and supportive working environment
- Excellent opportunities for career progression
- Sociable working hours, promoting a healthy work-life balance
- The opportunity to work within a respected independent practice
About You
- Previous experience working within an optical practice
- Excellent communication and customer service skills
- A professional and positive approach
- Strong attention to detail and organisational skills
- A genuine passion for helping customers and delivering exceptional service
If you're looking for a new challenge and would like to join a practice where customer care is at the heart of everything they do, we'd love to hear from you. Apply today or contact Lunaria Recruitment for more information.
Optical Assistant - Surbiton employer: Lunaria Recruitment Careers
Join a prestigious luxury independent optical boutique in Central London, where you will be valued as an integral part of a highly skilled team dedicated to exceptional patient care. Enjoy a relaxed work environment with longer appointment times, modern technology, and ongoing professional development opportunities, all while being surrounded by the vibrant culture and amenities of one of the world's most desirable locations. This is not just a job; it's a chance to create memorable experiences for discerning clients in a beautifully curated practice that prioritises quality over quantity.
Contact Details:
Lunaria Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant - Surbiton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lunaria Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lunaria Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant - Surbiton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lunaria Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Lunaria Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lunaria Recruitment Careers!
How to prepare for a job interview at Lunaria Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
