At a Glance
- Tasks: Create exceptional patient experiences and provide outstanding customer service in an optical practice.
- Company: Join a friendly, independent optical practice that values quality service.
- Benefits: Competitive salary, monthly bonuses, generous holiday allowance, and career development opportunities.
- Other info: Enjoy sociable hours and a healthy work-life balance in a respected practice.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Experience in optical practices, excellent communication skills, and a passion for customer care.
The predicted salary is between 40500 - 49500 £ per year.
Lunaria Recruitment is delighted to be recruiting for an experienced Senior Optical Assistant to join a friendly, well-established independent optical practice in Bracknell. This is an excellent opportunity for someone who is passionate about delivering outstanding customer care and looking to further their career within a supportive, professional environment where quality of service is always the priority.
The Role
- Welcoming patients and providing outstanding customer service
- Carrying out pre-screening and eye health checks
- Ensuring a smooth and professional handover to the Optometrist
- Dispensing spectacles and advising on lens options
- Helping patients choose frames that suit their lifestyle and style preferences
- Managing collections, adjustments, repairs, and aftercare appointments
- Fitting and adjusting spectacles to ensure comfort and accuracy
- Supporting contact lens teaches and ongoing care
- Completing administrative duties accurately and efficiently
- Maintaining the high standards expected within a respected independent practice
- Supporting the day-to-day running of the practice and assisting junior team members where required
What’s on Offer?
- Competitive salary depending on experience
- Monthly bonus scheme of up to £450
- Generous holiday allowance of up to 36 days
- Friendly and supportive working environment
- Excellent opportunities for career development and progression
- Sociable working hours promoting a healthy work-life balance
- The chance to work within a highly regarded independent optical practice that truly values customer care
About You
- Previous experience working in an optical practice
- Experience in dispensing and pre-screening
- Excellent communication and customer service skills
- A professional, positive, and approachable manner
- Strong attention to detail and organisational skills
- A genuine passion for helping people and delivering exceptional service
- The confidence to support colleagues and take on additional responsibility within the team
If you’re looking for a fresh opportunity within a practice where patient care is at the heart of everything they do, we would love to hear from you. Apply today or contact Lunaria Recruitment for more information.
Senior Optical Assistant in Bracknell employer: Lunaria Recruitment Careers
Join a prestigious luxury independent optical boutique in Central London, where you will be valued as an integral part of a highly skilled team dedicated to exceptional patient care. Enjoy a relaxed work environment with longer appointment times, modern technology, and ongoing professional development opportunities, all while being surrounded by the vibrant culture and amenities of one of the world's most desirable locations. This is not just a job; it's a chance to create memorable experiences for discerning clients in a beautifully curated practice that prioritises quality over quantity.
Contact Details:
Lunaria Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Optical Assistant in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lunaria Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lunaria Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Optical Assistant in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lunaria Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Lunaria Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lunaria Recruitment Careers!
How to prepare for a job interview at Lunaria Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
