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- Tasks: Lead a passionate team to deliver exceptional customer care and support.
- Company: LUNA, a trusted brand in pet care with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Join a friendly team dedicated to providing top-notch care.
- Why this job: Make a difference in the lives of pet owners and their beloved animals.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 35000 - 40000 £ per year.
The person on the other end of the phone does. That’s who you’re for.
Beaminster, DT8 · Full-time or part-time considered · Office-based · £35,000–£40,000 depending on experience
Our customers don’t just buy food. They’re trusting us with something they love.
Head of Customer Care employer: Luna & Me
Contact Detail:
Luna & Me Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Care
✨Tip Number 1
Get to know the company inside out! Research LUNA's values and mission, so you can show how your experience aligns with their customer care ethos. This will help you connect with the interviewer on a deeper level.
✨Tip Number 2
Practice your communication skills! As Head of Customer Care, you'll need to convey empathy and understanding. Role-play common customer scenarios with a friend to sharpen your responses and build confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share what qualities LUNA values most in their team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the LUNA family.
We think you need these skills to ace Head of Customer Care
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for customer care shine through. We want to see how much you care about making a difference in our customers' lives, just like they care for their pets.
Tailor Your CV: Make sure your CV is tailored to the Head of Customer Care role. Highlight relevant experience and skills that align with what we’re looking for. We want to see how you can bring value to our team!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who fits into our culture, so let us get to know the real you. Authenticity goes a long way!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at Luna & Me
✨Know Your Customers
Before the interview, take some time to understand the customer base of the company. Familiarise yourself with their products and the emotional connection customers have with their pets. This will help you demonstrate your understanding of the role and how you can enhance customer care.
✨Showcase Your Communication Skills
As the Head of Customer Care, effective communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Be ready to discuss how you would handle difficult situations with empathy and professionalism.
✨Demonstrate Leadership Qualities
Think about your leadership style and how it aligns with the company's values. Be prepared to share specific instances where you led a team to success or implemented changes that improved customer service. Highlight your ability to inspire and motivate others.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current customer care strategies or challenges they face. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.