At a Glance
- Tasks: Lead a small team in delivering exceptional customer care through email and phone interactions.
- Company: LUNA & me, a pet-focused company in Bridport with a hands-on approach.
- Benefits: Join a passionate team and make a real difference in customer experiences.
- Other info: Opportunity to grow in a supportive environment where your leadership truly matters.
- Why this job: Be the go-to person for resolving customer concerns and creating lasting relationships.
- Qualifications: Strong communication skills and a passion for pets and customer service.
The predicted salary is between 24960 - 31200 £ per year.
LUNA & me in Bridport is seeking a Customer Experience Manager to own the daily running of our customer care.
This is a hands-on role in a small team, with you answering customers by email and by phone, and you will lead the people alongside you by example, because here the manager is the best practitioner in the room, not a name on an org chart.
You will handle conversations that need a manager: the worried customer, the complaint, and the moment where warmth decides retention.
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Pet-Focused Customer Experience Leader (Office-Based) in Bridport employer: Luna & Me
Join our premium pet food company in the picturesque West Dorset, where we pride ourselves on delivering exceptional customer experiences that reflect our ten years of dedication and trust. As a Customer Experience Lead, you'll be part of a close-knit team that values meaningful interactions over volume, with opportunities for personal growth as the business expands. Enjoy a supportive work culture that prioritises quality service and the well-being of pets, all while surrounded by the stunning English countryside.
