LUMYA Living is seeking an L1 Help Desk Engineer in the UK to act as the first contact for LOS customer support inquiries. You will triage, diagnose and resolve common platform issues, escalate complex items, and maintain meticulous ticket records to ensure client trust in the platform.
The role requires strong communication, problem-solving and a customer-first mindset, with experience in SaaS support and familiarity with tools like Zendesk, Freshdesk, Jira Service Management or Intercom.
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L1 Helpdesk Engineer — SaaS Support & Escalations in London employer: Lumya Living
LUMYA Living is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the heart of Europe. With a strong focus on employee growth, the company provides ample opportunities for professional development while maintaining a supportive culture that values each team member's contributions. Located in vibrant cities like Cardiff and Vienna, employees enjoy a unique blend of cultural experiences and a commitment to excellence in the rapidly evolving residential sector.
