LUMYA Living is seeking a L1 Help Desk Engineer to be the first point of contact for LOS customer support inquiries. You will triage, diagnose and resolve common platform issues, escalating more complex matters to L2/L3 while maintaining meticulous ticket records.
You will engage across email, live chat, phone and the support portal, ensuring timely responses, clear communication and a calm, helpful service experience for clients and internal teams alike.
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L1 Help Desk Engineer - SaaS Support & Customer Champion in London employer: Lumya Living
LUMYA Living is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the heart of Europe. With a strong focus on employee growth, the company provides ample opportunities for professional development while maintaining a supportive culture that values each team member's contributions. Located in vibrant cities like Cardiff and Vienna, employees enjoy a unique blend of cultural experiences and a commitment to excellence in the rapidly evolving residential sector.
