At a Glance
- Tasks: Lead product and technology strategy for a cutting-edge residential operator across Europe.
- Company: Join LUMYA Living, a dynamic player in the multi-typology residential sector.
- Benefits: Competitive salary, career growth opportunities, and a chance to shape innovative tech solutions.
- Other info: Be part of a vibrant team with a focus on collaboration and innovation.
- Why this job: Make a real impact in a fast-paced environment while driving technology and product excellence.
- Qualifications: Proven experience in product management, technology leadership, and SaaS economics.
The predicted salary is between 60000 - 70000 £ per year.
LUMYA Living is a pan-European multi-typology residential operator, with an operating portfolio of circa 2,274 beds across various cities and a development pipeline spanning multiple locations. LUMYA operates within the Viridis group, with Viridis Real Estate as institutional capital partner & property owner. The Director of Product & Technology Officer is the single senior product and technology voice for NVS, accountable to the Managing Director & Board for the venture's strategy, build, security, commercial delivery and financial performance.
This is a business-leadership role as much as a technology one. The PMS is being built and sold by a company that also operates purpose-built student accommodation, and prospective third-party clients are, in a number of cases, LUMYA Living's direct competitors. Earning their trust depends on the architecture, accreditation, data governance and commercial discipline the postholder puts in place from day one.
Product & Technology Strategy- Own the PMS product roadmap and technical architecture across all modules, including facilities management, CAFM, booking, housekeeping, tenancy management, rent collection & invoicing, marketplace and asset-manager dashboard Lifecycle Modelling BSA Golden Thread.
- Set and defend build-vs-buy-vs-integrate decisions for critical connectors, including access control, payments, accounting, channel/CRM and IoT/utilities integrations.
- Translate a genuinely multi-vertical requirement into one coherent platform rather than four disconnected products.
- Act as the single technology and product voice to the Managing Director and Board, with direct accountability for roadmap credibility and delivery.
- Own engineering velocity, code quality and technical debt as the business scales toward the Phase 3 target architecture.
- Own GDPR compliance for the platform, including the Data Protection Officer function, data processing agreements, breach-notification protocols and cross-border transfer safeguards.
- Design and defend the data-separation and IP-governance architecture between LUMYA Living and NVS.
- Own client implementation and onboarding, configuration, data migration, training and go-live, for pilot and subsequent third-party clients.
- Build and lead the support function and its service levels, escalation paths and continuous improvement loop.
- Own the client success and technical account management relationship, including renewal, adoption and expansion conversations.
- Be personally accountable for converting the current pilot pipeline into live, satisfied, referenceable deployments.
- Work with the Managing Director and Commercial Director to resolve and execute the venture's pricing strategy.
- Report ARR, gross margin, net revenue retention and unit economics as the standard commercial language of the business.
- Own commercial contract terms for the PMS clients, including SLAs, escalators and renewal mechanics.
- Own the PMS market positioning, sales collateral and case studies.
- Partner with LUMYA Group's Corporate Marketing and Brand Communications function to maintain consistent external materials.
- Recruit, structure and retain talent across various functions.
- Establish the culture, ways of working and performance framework appropriate to a stand-alone software business.
- Line-manage the existing team and every subsequent NVS hire.
- Represent NVS at Board and Managing Director level, with reporting quality and cadence consistent with the wider governance framework.
- Engage constructively and transparently with the Managing Director & the virtual advisory board's strategic challenge process.
- Own and keep current the venture's risk register.
- Direct experience achieving ISO 27001 and/or SOC 2 certification.
- Sound working knowledge of GDPR, data processing agreements and data governance in a multi-tenant B2B software context.
- Experience owning a P&L or business-unit budget, and fluent in SaaS unit economics.
- Experience building and scaling a product, engineering or client-services organisation.
- Comfortable operating as the most senior technology and product executive reporting directly to a Managing Director.
- A credible, confident communicator, able to represent a young software business to sceptical, senior, commercially sophisticated prospective clients.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Product & Technology in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Lumya Living!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Lumya Living would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Lumya Living through your school's career services!
We think you need these skills to ace Director of Product & Technology in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Director of Product & Technology, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Director of Product & Technology position at Lumya Living. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Lumya Living
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
