At a Glance
- Tasks: Be the go-to person for public and stakeholder communications during construction projects.
- Company: Join a supportive civil engineering firm that values collaboration and integrity.
- Benefits: Enjoy hybrid working, enhanced holidays, and exclusive savings on lifestyle perks.
- Other info: Opportunities for personal development and a dynamic work environment await you.
- Why this job: Make a real difference by connecting with the community and ensuring smooth project communication.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Stakeholder & Public Liaison Officer
Closing date: 30/09/2026
Location: Bowburn - Salaried
Sector: Civil Engineering
About The Role
We are seeking a Stakeholder and Public Liaison Officer to serve as the primary point of contact for members of the public and key stakeholders affected by ongoing construction activities, providing a high standard of customer service and ensuring all communications are managed clearly and efficiently.
The postholder will work collaboratively with the Corporate Communications Team and the Site Team to maintain consistent and coordinated messaging, and will oversee the operation of any on site visitor centre during designated opening hours when required.
Responsibilities
- Manage the dedicated project email account and respond to enquiries, compliments and complaints in a timely manner. Record each contact on the designated project log.
- Ensure claims are dealt with efficiently through the Group insurance protocols and within agreed timescales.
- Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of recurrence.
- Arrange visits to any members of the public or businesses that may be directly impacted by the ongoing construction project.
- Act as a first point of contact within the project visitor centre/site office during scheduled opening hours.
- Organise and facilitate Visitor Centre events as required (e.g., schools, universities and construction bodies).
- Prepare and produce weekly/monthly reports as required by the site team, client and Corporate Communications.
- Attend monthly progress meetings to provide updates on stakeholder communications and outline any issues.
- Liaise with the site team and Corporate Communications regarding project website update requirements.
- Provide guidance or training to site team on effectively dealing with public and stakeholders and the effective handling of conflict.
- Assist with the organisation of PR or social value events on site where applicable.
- Support the Corporate Communications team with general communications activities.
- Maintain a high standard of health and safety, safeguarding and GDPR compliance in all activities.
- Partake in personal development through appraisals and participate in any identified training or development opportunities.
- Uphold Esh Group’s core values of care, trust, integrity, respect and collaboration.
This document may not encompass all tasks that may be required of the post holder; duties may vary from time to time.
What To Expect From Us
- Care: Prioritise well‑being and development, offering a supportive environment where you’re encouraged to grow, learn and bring your best self to work.
- Trust: Autonomy to take ownership of your work, with managers who believe in your abilities and support you when needed.
- Integrity: Do the right thing even when it’s not the easiest option, with open, honest communication and fair decision‑making.
- Respect: Value diverse perspectives and create a workplace where everyone is listened to, valued and treated with dignity.
- Working Together: Collaboration is at the heart of how we operate, celebrating shared success and supporting one another to achieve great results.
Qualifications
- Full UK driving licence (essential).
- At least 2 years of occupational experience in a customer service/administrative environment (essential).
- Good IT skills and understanding of Microsoft Office packages.
- Experience of updating a customer service website (desirable).
- Experience/understanding of social media platforms (desirable).
- Previous experience within a communications, PR or marketing environment (desirable).
- Qualification in relevant subject area (desirable).
- General understanding of the construction sector (desirable).
Attributes & Skills
- Has a ‘can do’ attitude.
- Willingness to travel across the Region as required.
- High level of attention to detail.
- Strong written and oral communication skills.
- Punctual and reliable with good time management.
- Polite and approachable at all times.
- Excellent planning and organisational skills.
- Ability to be reactive and proactive and work using own initiative.
- Ability to deal with conflict.
Benefits
- Hybrid Working.
- Balance work and life with flexible arrangements (where applicable).
- Pension & Pension Advice.
- ULEV Car Lease Scheme.
- Benefit Hub – exclusive savings on shopping, leisure and lifestyle.
- Buy and Sell Holidays.
- Cycle to Work.
- Enhanced Holidays & Birthday Leave.
Stakeholder & Public Liaison Officer in Bowburn employer: Lumsden & Carroll Civil Engineering
Esh Living is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee wellbeing and development. As a Senior Quantity Surveyor in Leeds, you will enjoy flexible hybrid working arrangements, enhanced holidays, and opportunities for professional growth, all while contributing to meaningful affordable housing projects that make a real difference in the community.
Contact Details:
Lumsden & Carroll Civil Engineering Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Stakeholder & Public Liaison Officer in Bowburn
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Lumsden & Carroll Civil Engineering, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Stakeholder & Public Liaison Officer at Lumsden & Carroll Civil Engineering.
We think you need these skills to ace Stakeholder & Public Liaison Officer in Bowburn
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Lumsden & Carroll Civil Engineering
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
