Stakeholder and Public Liaison Officer in Bowburn

Bowburn Full-Time On-site

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About The Role

We are seeking a Stakeholder and Public Liaison Officer to serve as the primary point of contact for members of the public and key stakeholders affected by ongoing construction activities, providing a high standard of customer service and ensuring all communications are managed clearly and efficiently. The postholder will work collaboratively with the Corporate Communications Team and the Site Team to maintain consistent and coordinated messaging, and will oversee the operation of any on site visitor centre (if applicable) during designated opening hours when required.

About The Role

All current vacancies

Role: Stakeholder and Public Liaison Officer

Closing date: 04/01/2027

Location: Bowburn - Salaried

Sector: Civil Engineering

1 year Fixed Term Contract

Location

Bowburn

What We Will Expect From You

Manage the dedicated project email account and respond to enquiries, compliments and complaints in a timely manner. Recording each contact on the designated project log
Ensure claims are dealt with efficiently through the Group insurance protocols and within agreed timescales
Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence
Arrange visits to any members of the public or businesses that may be directly impacted by the ongoing construction project
Act as a first point of contact within the project visitor centre/site office during scheduled opening hours
Organise and facilitate Visitor Centre events as required (e.g. schools, universities and construction bodies)
Prepare and weekly / monthly reports as required by the site team, client and Corporate Communications
Attend monthly progress meetings to provide updates on stakeholder communications and outline any issues
Liaise with the site team and Corporate Communications regarding project website update requirements
Provide guidance (or training where possible) to site team on effectively dealing with public and stakeholders and the effective handling of conflict
Assist with the organisation of PR or social value events on site (where applicable)
To support the Corporate Communications team with general communications activities
Maintain a high standard of health and safety, safeguarding and GDPR compliance in all activities
To partake in personal development through appraisals and to participate in any identified training or development opportunities
Uphold Esh Group’s core values of; care, trust, integrity, respect and collaboration

What To Expect From Us

At Esh, our values shape the way we work every day — and you can expect to see them in action from the moment you join us.
Care: We prioritise your wellbeing and development, offering a supportive environment where you’re encouraged to grow, learn, and bring your best self to work
Trust: You’ll have the autonomy to take ownership of your work, with managers who believe in your abilities and are there to support you when needed
Integrity: We do the right thing, even when it’s not the easiest option. You can rely on open, honest communication and fair decision making
Respect: We value diverse perspectives and create a workplace where everyone is listened to, valued, and treated with dignity
Working Together: Collaboration is at the heart of how we operate. You’ll join a team that celebrates shared success and supports one another to achieve great results

Together, these values create a workplace where people feel welcome, trusted, appreciated, and proud to be part of the team.

Qualifications

A full UK driving licence (essential)
At least 2 year’s occupational experience in a customer service / administrative environment (essential)
Good IT skills
Good understanding of Microsoft Office based packages
Experience of updating a customer service website (desirable)
Experience / understanding of social media platforms (desirable)
Previous experience within a communications, PR or marketing environment (desirable)
Qualification in relevant subject area (desirable)
General understanding of the construction sector (desirable)

Attributes & Skills

Has a ‘can do’ attitude
Willingness to travel across the Region as required
High level of attention to detail
Strong written and oral communication skills
Punctual and reliable with good time management
Polite and approachable at all times
Excellent planning and organisational skills
Ability to be reactive and proactive and work using own initiative
Ability to deal with conflict

Benefits

Hybrid Working
Balance work and life with flexible arrangements (where applicable)
Pension & Pension Advice
Secure your future with a pension plan and expert guidance.
ULEV Car Lease Scheme
Drive greener with our ultra-low emission vehicle leasing option.
Benefit Hub
Exclusive savings on shopping, leisure and lifestyle.
Buy and Sell Holidays
Flexibility to purchase or sell annual leave to suit your lifestyle.
Cycle to Work
Save money and stay healthy with our bike purchase scheme.
Enhanced Holidays & Birthday Leave
Extra time off plus a day to celebrate your birthday.
Hybrid Working
Balance work and life with flexible arrangements (where applicable)
Pension & Pension Advice
Secure your future with a pension plan and expert guidance.
ULEV Car Lease Scheme
Drive greener with our ultra-low emission vehicle leasing option.
Benefit Hub
Exclusive savings on shopping, leisure and lifestyle.
Buy and Sell Holidays
Flexibility to purchase or sell annual leave to suit your lifestyle.
Cycle to Work
Save money and stay healthy with our bike purchase scheme.
Enhanced Holidays & Birthday Leave
Extra time off plus a day to celebrate your birthday.
Hybrid Working
Balance work and life with flexible arrangements (where applicable)
Pension & Pension Advice
Secure your future with a pension plan and expert guidance.
ULEV Car Lease Scheme
Drive greener with our ultra-low emission vehicle leasing option.

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