At a Glance
- Tasks: Help build and implement innovative solutions for customers using AI and knowledge graphs.
- Company: Join LumosAI, a startup redefining performance understanding with cutting-edge technology.
- Benefits: Make a huge impact, learn daily, and share in potential rewards as we grow.
- Other info: Work directly with industry leaders and thrive in a fast-paced, early-stage startup.
- Why this job: Be a founding member shaping the future of customer implementation in a dynamic environment.
- Qualifications: Strong interpersonal skills, analytical mindset, and experience in customer-facing roles.
The predicted salary is between 80000 - 100000 £ per year.
Overview
Most startup jobs ask you to join a company. This one asks you to help build it. At Lumos AI we're creating a new way for organisations to understand why performance happens, not just what happened, using knowledge graphs, AI and causal reasoning.
We're looking for our first Customer Implementation Founder
Someone who enjoys working with customers, translating complex organisations into practical solutions, and wants to help shape the product as much as implement it.
You'll be working directly with customers, influencing the roadmap, and becoming one of the people who defines how Lumos AI is delivered.
Work directly with founder Andrew Mercer, who has
- Built and sold a software company to Oracle.
- Developed one of London's largest renewable energy generators.
- Led the development of Google\'s first zero-carbon data centre in the UK.
This isn’t corporate life.
It’s the opportunity to get in at ground level, make a huge impact, learn every day, and, if we’re successful, share in something that could become very rewarding.
If you’re curious, ambitious, enjoy solving problems, and want to build rather than simply maintain, we’d love to hear from you.
Apply with a short introduction and CV to
The adventure is only just beginning.
Qualifications
- Strong Interpersonal Skills and a customer-centric mindset to build trust and long-term relationships with enterprise stakeholders.
- Experience driving Customer Satisfaction and retention through effective onboarding, issue resolution, and proactive guidance.
- Background in Customer Support or customer-facing implementation, ideally in B2B Saa S or data/analytics products.
- Robust Analytical Skills to interpret complex organisational and data structures and translate them into meaningful configuration and insights.
- Clear, concise Communication skills for explaining technical concepts in accessible language, facilitating workshops, and writing documentation.
- Experience working with enterprise systems (e. g., HR, ERP, finance, operations) and data integration workflows is highly beneficial.
- Comfort working in an early-stage, fast-paced environment with ambiguity, taking ownership and creating structure where needed.
- Bachelor’s degree in a relevant field (e. g., Business, Information Systems, Data Analytics, Organisational Psychology) or equivalent practical experience.
- Ability to work effectively in a hybrid setup in the London Area, with occasional travel to client sites as needed.
- #J-18808-Ljbffr
Founding Customer Implimentation in London employer: LumosAI Limited
At LumosAI, we offer a unique opportunity to be part of a pioneering startup that is redefining how organisations understand performance through innovative technology. Our collaborative work culture encourages creativity and problem-solving, allowing you to directly influence product development while working closely with our founder, Andrew Mercer. With a focus on employee growth and the chance to make a significant impact from day one, this role promises not just a job, but a rewarding adventure in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Founding Customer Implimentation in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LumosAI Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LumosAI Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Founding Customer Implimentation in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LumosAI Limited:Your cover letter is your chance to shine! Tell us why you want to work at LumosAI Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LumosAI Limited!
How to prepare for a job interview at LumosAI Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
