HR Business Partner

Lumon is a leading financial services company specialising in foreign exchange and international payments. We are passionate about empowering individuals and businesses to effortlessly manage their overseas transactions. Our mission is to become the world’s most trusted currency partner and this underpins everything we do. At Lumon, we believe in building trust through transparency, collaboration, and a shared commitment to achieving our goals.

We are looking for a commercial, hands-on, and proactive HR Business Partner to support key business units. This is a fast-paced, generalist role, and will be perfect for somebody who thrives in a dynamic, changing environment, where no two days are the same. You will work closely with leaders and the wider people team to attract, retain, and develop our talent, to make a real impact on Lumon’s growth and culture.

Main Purpose of the role:

• Proactively engage with all levels of the workforce to resolve employee relations issues, taking appropriate informal or formal steps to resolve disputes and conflicts with corrective actions.
• Monitor and coach managers on performance management to ensure that underperformance is adequately managed and regularly report on performance management activity.
• Coach managers on improving soft skills, including communication, feedback, performance appraisals, reward and recognition.
• Ensure probation management is effective and that management are supported in this activity and taking resulting decisions.
• Ensure human resources policies and procedures are current, consistent and legally compliant, including financial services regulations, for the UK and Europe.
• Provide robust support in the delivery of disciplinary and capability procedures to ensure the maintenance of company standards in terms of conduct, processes and performance.
• Oversee employee engagement and pulse surveys, including analysis and action plans.
• Drive quarterly review cycles, ensuring performance goals are in place and having a direct impact on the organisation’s strategic priorities.
• Partner with Management to support European workforce, ensuring compliance with local employment laws, payroll requirements, work practices and culture.
• Support hiring managers with talent acquisition to define role requirements, understand recruitment processes, and ongoing talent needs, coaching and advising as necessary.
• Periodically support recruitment and selection, interview candidates and coach managers on interviewing skills and techniques.
• Contribute to strategic, cross-functional projects, such as M&A and new country launches.
• Help to shape the evolution of the people agenda and take ownership of assigned projects.

What else do I need to be successful in this role?

• Ideally an Associate Member of the CIPD (or equivalent qualification).
• Proven experience in a fast-paced, commercial environment, preferably partnering within Sales and/or Financial Services.
• A detailed and practical understanding of UK employment law.
• Solid understanding of European employment laws and working practices (currently Spain, France, Portugal and Italy).
• Confident in dealing with staff at all levels and engendering trust and confidence.
• Able to rapidly grasp complex procedural and operational issues and make rapid determinations based upon this information.
• Capable of providing a high level of HR service to operations teams, without compromising HR policies or procedures.
• Experience of successfully facilitating disciplinary and grievance processes from start to finish.
• Excellent stakeholder management skills to build strong and collaborative relationships with senior leaders and line managers.
• Strong communication skills, both written and verbal.
• Strong generalist skills across recruitment, ER, performance management and engagement.
• Experience working in international, multi-site environments.
• Commitment to coaching, training, and self-development.

What can we offer you?

• Competitive base salary
• Investment in your ongoing learning and development
• Hybrid working and rooftop terrace at our Farringdon office
• 25 days of annual leave, with a chance to purchase up to 5 more
• Birthday off
• 2 additional days off for ‘Moments that Matter’
• Monthly lunch and social events
• Medicash health scheme
• Cycle to work scheme
• Season ticket loan
• Employee Assistance Programme
• Salary Sacrifice Pension
• 4x Life Assurance
• Enhanced maternity and paternity leave
• Access to gym discounts as well as a wide range of other benefits and discounts through our online portal

The interview process:

• 30 minute recruiter call/video
• 30 minute video with hiring manager
• 1 take home brief to be presented
• 1-hour Video interview

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. Please reach out if you have any specific questions. Please also let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity. If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.