Head of Infrastructure

Lumon is a leading foreign exchange and international payments company which enables effortless overseas payments by uniting people, technology & expertise. We are passionate about what we do, as we believe helping people and companies achieve their goals is more valuable than just moving their money.

People are always at the heart of what we do, no matter if it’s our clients, our community or our Lumoneers. We are a proud charity partner of Future First who support children in schools across the UK. We are a carbon neutral business. We are committed to Equity, Diversity and Inclusion; our EDI committee serves an important role at Lumon by challenging the status quo and helping us move the needle. We really want to make Lumon a great place to work, where people feel comfortable being themselves and where we can attract as much diversity as we possibly can.

This technical role is responsible for overseeing the operational efficiency of Private, Public cloud, and on-premises environments. Reporting directly to the CTO, the Head of Platform has complete responsibility for associated costs, KPIs, deadlines, and driving improvements to the existing environment.

The role requires extensive experience in Microsoft Azure, 365, servers, physical networks, and security best practices. You will be accustomed to working in a demanding environment, enjoy being hands-on, while also managing a small team of Infrastructure and DevOps engineers.

• Deep technical experience in infrastructure design, build, and deployment, including private and public cloud, networking, connectivity, storage, and virtualization
• Strong technical experience of the Microsoft/Azure ecosystem (Networking/solutions, Monitor, Licensing/Cost Management, IaaS/PaaS services) and Infrastructure as Code
• Experience working with Azure technologies such as virtual machines, Cloud Services, web apps, function apps, Azure Active Directory, Virtual Networks, etc.
• Creating and managing CI/CD pipelines using tools such as Azure DevOps, Octopus Deploy, and Terraform to deploy both infrastructure and applications
• Experience in managing both project and operational change; including estimating, resource allocation, status reporting, and cost management
• Experience in modernizing/migrating existing systems to cloud-based serverless architecture
• Well-versed in Windows Operating Systems and Active Directory domain services
• Experienced in the use of Azure platform services, PowerShell/Azure PowerShell, and the Azure Portal
• Experience with configuration management and automation technologies
• Proficiency in cloud cost optimization strategies
• Knowledge of security compliance standards (e.g., ISO 27001, GDPR)

• Accountable for the design and architecture of Lumon's internal and Azure Cloud networks – to ensure our environments are scalable, future-proof, and stable.
• Working with the CTO and Information Security Manager to maintain business-appropriate secure systems
• Maintain all private and public cloud configuration documents and diagrams. Keep up-to-date documentation of all servers, racks, systems, and configurations
• Mentor and provide guidance to Infrastructure and DevOps Engineers
• Ongoing proactive maintenance of Server and Network systems
• Research and development of new ideas and technologies to improve cloud Infrastructure
• Provide independent reviews of Patch, Anti-malware, and Security systems
• Proactive monitoring of Network, Server, and Storage systems using group standard tools
• Responding to notifications/alerts for failed hardware/software, and assign to appropriate Infrastructure Engineer as required
• Assisting in capacity planning and monitoring of storage and systems at all times
• Develop and maintain communication, dependency, and reliance plans for system reboots and outages
• Escalate and own calls sent to Infrastructure line support or outside vendors, returning the result and relaying resolution back to the Service Centre where needed
• Develop and implement disaster recovery plans
• Contribute to strategic planning and technology roadmap development

• Minimum of 8 years' experience in IT
• Minimum of 2 years' management experience
• Customer service-driven, understanding the importance of the person and the business behind the technology
• Ability to be both technical and commercial
• Experience managing a small team of engineers and leading multiple projects
• Business literate, confident, and enthusiastic about technology
• Tenacious problem solver who demonstrates creativity in finding solutions
• Any relevant Azure Cloud certifications (e.g., Azure Solutions Architect Expert, CISSP) would be advantageous.
• Industry-specific experience would be advantageous.

• A competitive salary
• 25 days Annual leave, with a chance to purchase up to 5 additional days’
• Birthday day off
• Free monthly company lunches
• Summer and Christmas parties, and other fun social events throughout the year
• Access to Pirkx benefits platform which includes online GP, cashback and discounts on shopping and restaurants, gym discounts and more!
• Medicash health scheme for you and your family
• Cycle to work scheme
• Quiet/Prayer room in Head Office
• Employee Assistance Programme
• Mental Health First Aiders
• Pension
• 4x Life Assurance
• Ongoing training and development
• Enhanced maternity leave
• Menopause support
• 2 additional days a year for ‘Moments that Matter

Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity. If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.