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For Companies At a Glance
- Tasks: Engage with prospective clients and introduce them to our international payment services.
- Company: Join Lumon, a trusted currency partner operating in 150+ countries.
- Benefits: Enjoy 25 days annual leave, health schemes, and social events.
- Why this job: Kickstart your career in a dynamic sales role with full training provided.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Great opportunity for recent graduates or those early in their sales career.
The predicted salary is between 28800 - 43200 £ per year.
Our Mission and who we are
‘To be the world’s most trusted currency partner’
At Lumon, we help individuals and businesses move money across borders – smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch.
Whether it’s buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist – alongside our digital FX platform – for expert support tailored to their needs.
We’re regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we’re in an exciting phase of growth – scaling across Europe and expanding our tech and services.
The Client Engagement Team
Our Client Engagement team acts as the bridge between our clients and the services we provide. We’re the first voice clients hear and the ongoing support they rely on. Whether it\’s guiding new customers through onboarding or helping long-standing clients navigate our services. The team is collaborative, fast-paced, and genuinely invested in building strong relationships.
In a nutshell,
In this role, you’ll be working exclusively with prospective client enquiries generated through our partnership with Rightmove, the UK’s largest property portal. These are individuals who have shown interest in buying property overseas – giving you a valuable starting point for meaningful conversations. Your primary focus will be to reach out to these prospective clients, understand their needs, and introduce them to how Lumon can support their international payment requirements.
This is a great opportunity for someone at the beginning of their career who is keen to develop commercial experience in a fast-paced, client-facing role.
We’re looking for someone who is approachable, articulate, and genuinely passionate about delivering exceptional customer service. You’ll need to be comfortable speaking with new people over the phone, with a confident and professional telephone manner that builds trust from the first conversation.
While prior experience in the foreign exchange market is not required, an interest in the economy, current affairs, or global markets will help you quickly get to grips with the industry and have more informed conversations with clients. Full training will be provided, so curiosity, enthusiasm, and a willingness to learn are more important than technical knowledge.
Your day to day will be the following…
- Be the first point of contact for new enquiries via key channels – with a specific focus on enquiries provided through our partnership with Rightmove
- Connect with clients at the right time to introduce our services and explain how we can meet their needs
- Build rapport and qualify the client’s interest, ensuring their suitability for our services
- Open high-quality trading accounts for new customers
- Hit core KPIs around call volume, registrations, and time on the phone
- Seamlessly handover qualified active opportunities to the dealing team
- Represent Lumon’s values and professionalism in every interaction
You should apply if…
- A recent graduate or someone early in their sales career who is eager to learn and develop within a sales or client engagement role
- Strong communication skills, both verbal and written – confident on the phone and professional in approach
- A proactive attitude – you’re someone who takes initiative and is comfortable making outbound calls to prospective clients
- Ability to manage your time effectively, stay organised, and work towards team and individual goals
- Resilience and motivation – you\’re comfortable handling objections and see challenges as opportunities to grow
- Minimum of GCSE (or equivalent) passes in English and Maths
Desirable
- Experience in a customer-facing or telephone-based role (e.g., retail, hospitality, sales, or call centre)
- Familiarity with outbound calling or working with warm leads
- Interest in current affairs, financial markets, or international business
Don\’t worry if you\’re new to foreign exchange – many of our top performers started with no prior knowledge. If you’re curious and coachable, we’ll support your growth every step of the way.
The interview process
Our interview process involves three main stages. We promise not to ask you any brain teasers or trick questions!
- Initial video screen with our Talent Acquisition Specialist
- 30-minute video interview with the Hiring Manager
- Final in-person interview with the Hiring Manager and Head of Private Client Revenue
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process please reach out if you do have any specific questions.
Please also let us know if there\’s any adjustments you need to make your application process easier for you.
Our benefits
- 25 days of annual leave, plus bank holiday
- One day off on your birthday
- 2 additional days off for ‘Moments that Matter’
- Monthly lunch and social events
- Medicash health scheme
- Cycle to work scheme
- Season ticket loan
- Salary Sacrifice Pension
- 4x Life Assurance
Sales Development Representative employer: Lumon
Contact Detail:
Lumon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Representative
✨Tip Number 1
Get to know Lumon and its mission inside out! When you understand what we do and how we help clients, you'll be able to connect better during your conversations. Research our services and think about how you can contribute to our goal of being the world’s most trusted currency partner.
✨Tip Number 2
Practice your phone skills! Since you'll be making outbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with introducing our services and handling any questions that might come up.
✨Tip Number 3
Be proactive in your approach! Don’t wait for opportunities to come to you; reach out to potential clients as soon as you can. Show your enthusiasm and willingness to help them navigate their international payment needs – it’ll make a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Lumon. We can’t wait to see what you bring to the table!
We think you need these skills to ace Sales Development Representative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about helping clients and learning more about the foreign exchange market.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention any relevant customer service experience or your interest in international business to catch our eye!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – we want to understand your story!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Lumon
✨Know Your Stuff
Before the interview, take some time to research Lumon and the foreign exchange market. Understanding how they operate and the services they provide will help you engage in meaningful conversations during the interview.
✨Practice Your Pitch
Since you'll be working with prospective clients, practice introducing yourself and explaining how Lumon can help them. This will not only boost your confidence but also demonstrate your communication skills, which are crucial for this role.
✨Show Your Curiosity
Lumon values curiosity and a willingness to learn. Be prepared to discuss your interest in current affairs and global markets. Share any recent news or trends that excite you, as this shows you're engaged and ready to grow in the industry.
✨Be Personable
As the first point of contact for clients, it's essential to come across as approachable and friendly. During the interview, focus on building rapport with your interviewers. A warm smile and genuine enthusiasm can go a long way in making a great impression.
