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For Companies At a Glance
- Tasks: Engage with prospective clients and introduce them to our international payment services.
- Company: Join Lumon, a trusted currency partner operating in 150+ countries.
- Benefits: Enjoy 25 days annual leave, birthday off, and social events.
- Why this job: Kickstart your career in a dynamic, client-facing role with full training provided.
- Qualifications: Recent graduates or early career individuals with strong communication skills.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Lumon City Of London, England, United Kingdom
Our Mission and who we are
‘To be the world’s most trusted currency partner’
At Lumon, we help individuals and businesses move money across borders – smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch.
Whether it’s buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist – alongside our digital FX platform – for expert support tailored to their needs.
We’re regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we’re in an exciting phase of growth – scaling across Europe and expanding our tech and services.
The Client Engagement Team
Our Client Engagement team acts as the bridge between our clients and the services we provide. We’re the first voice clients hear and the ongoing support they rely on. Whether it\’s guiding new customers through onboarding or helping long-standing clients navigate our services. The team is collaborative, fast-paced, and genuinely invested in building strong relationships.
In a nutshell, in this role, you’ll be working exclusively with prospective client enquiries generated through our partnership with Rightmove, the UK’s largest property portal. These are individuals who have shown interest in buying property overseas – giving you a valuable starting point for meaningful conversations. Your primary focus will be to reach out to these prospective clients, understand their needs, and introduce them to how Lumon can support their international payment requirements.
This is a great opportunity for someone at the beginning of their career who is keen to develop commercial experience in a fast-paced, client-facing role.
We’re looking for someone who is approachable, articulate, and genuinely passionate about delivering exceptional customer service. You’ll need to be comfortable speaking with new people over the phone, with a confident and professional telephone manner that builds trust from the first conversation.
While prior experience in the foreign exchange market is not required, an interest in the economy, current affairs, or global markets will help you quickly get to grips with the industry and have more informed conversations with clients. Full training will be provided, so curiosity, enthusiasm, and a willingness to learn are more important than technical knowledge.
Your day to day will be the following…
- Be the first point of contact for new enquiries via key channels – with a specific focus on enquiries provided through our partnership with Rightmove
- Connect with clients at the right time to introduce our services and explain how we can meet their needs
- Build rapport and qualify the client’s interest, ensuring their suitability for our services
- Open high-quality trading accounts for new customers
- Hit core KPIs around call volume, registrations, and time on the phone
- Seamlessly handover qualified active opportunities to the dealing team
- Represent Lumon’s values and professionalism in every interaction
You should apply if…
- A recent graduate or someone early in their career who is eager to learn and develop within a sales or client engagement role
- Strong communication skills, both verbal and written – confident on the phone and professional in approach
- A proactive attitude – you’re someone who takes initiative and is comfortable making outbound calls to prospective clients
- Ability to manage your time effectively, stay organised, and work towards team and individual goals
- Resilience and motivation – you\’re comfortable handling objections and see challenges as opportunities to grow
- Minimum of GCSE (or equivalent) passes in English and Maths
- Experience in a customer-facing or telephone-based role (e.g., retail, hospitality, sales, or call centre)
- Familiarity with outbound calling or working with warm leads
- Interest in current affairs, financial markets, or international business
The interview process
Our interview process involves three main stages. We promise not to ask you any brain teasers or trick questions!
- Initial video screen with our Talent Acquisition Specialist
- 30-minute video interview with the Hiring Manager
- Final in-person interview with the Hiring Manager and Head of Private Client Revenue
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process please reach out if you do have any specific questions.
Benefits
- 25 days of annual leave, plus bank holiday
- One day off on your birthday
- 2 additional days off for ‘Moments that Matter’
- Monthly lunch and social events
- Cycle to work scheme
- Season ticket loan
- Salary Sacrifice Pension
- 4x Life Assurance
#J-18808-Ljbffr
Business Development Associate employer: Lumon
Contact Detail:
Lumon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Associate
✨Tip Number 1
Get to know Lumon and its mission inside out! When you understand what makes us tick, you can tailor your conversations with prospective clients. This knowledge will help you build rapport and show genuine interest in their needs.
✨Tip Number 2
Practice your phone skills! Since you'll be making outbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with introducing our services and handling objections.
✨Tip Number 3
Stay organised and set daily goals for yourself. Whether it's the number of calls made or accounts opened, having clear targets will keep you motivated and on track. Plus, it’ll impress your team when you hit those KPIs!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Development Associate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about helping clients and learning more about the foreign exchange market.
Tailor Your CV: Make sure your CV is tailored to the Business Development Associate role. Highlight any relevant experience, even if it's from customer-facing roles like retail or hospitality, and emphasise your communication skills.
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can build rapport with clients, so let your personality come through while keeping it professional.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lumon.
How to prepare for a job interview at Lumon
✨Know Your Stuff
Before the interview, take some time to research Lumon and the foreign exchange market. Understanding their mission and how they operate will help you connect with the interviewers and show your genuine interest in the role.
✨Practice Your Pitch
Since you'll be engaging with clients over the phone, practice your communication skills. Role-play common scenarios with a friend or family member to build confidence in your telephone manner and ensure you can articulate how Lumon can meet client needs.
✨Show Your Curiosity
Demonstrate your enthusiasm for learning by asking insightful questions during the interview. This could be about the company's growth plans or how they support new employees. It shows you're not just interested in the job but also in growing with the company.
✨Be Yourself
Lumon values authenticity, so don’t be afraid to let your personality shine through. Be approachable and friendly, as this aligns with their focus on building strong relationships with clients. Remember, they want to see the real you!
