At a Glance
- Tasks: Lead customer relationships and ensure successful implementation and adoption of solutions.
- Company: Join a dynamic tech company focused on customer success and innovation.
- Benefits: Competitive salary, performance bonuses, tech stipend, and flexible remote work.
- Other info: Be part of a diverse team with great career advancement opportunities.
- Why this job: Make a real impact by helping customers achieve their goals and drive growth.
- Qualifications: 3+ years in customer success or account management with strong communication skills.
The predicted salary is between 60000 - 65000 £ per year.
The Customer Success Consultant (CSC) owns the post‑sale customer relationship and is accountable for implementation, adoption, value realization, retention readiness, and expansion identification across an assigned portfolio of customers. The CSC is a strategic partner to customers and an internal orchestrator, ensuring customers achieve their intended outcomes and are positioned for long‑term success and renewal. We are looking for a consultative candidate who can operate with minimal oversight. The ideal candidate combines customer success ownership with hands‑on solution design and delivery experience. Ability to independently structure ambiguous situations, define success plans, and drive execution without requiring ongoing detailed guidance. Comfortable leading discovery workshops, defining solution requirements, and delivering or overseeing an implementation project as well as challenging customer assumptions and guiding stakeholders toward best practices and optimal outcomes.
Key Responsibilities
- Customer Requirements & Project Definition: Lead discovery sessions with clients to gather, prioritize, and analyze business and technical requirements. Coordinate with internal teams (Enterprise Services, Product) to assess feasibility and develop project scopes. Define and manage project phases, ensuring alignment with customer objectives.
- Solution Design & Implementation: Design and build Decision Cloud enterprise solutions that include data capture, integration, interaction, and reporting elements. Facilitate collaborative working sessions with clients throughout the development process.
- Customer Value & Adoption: Own the customer success plan post‑go‑live, aligned to the outcomes sold. Drive product adoption and best‑practice usage across stakeholders. Ensure customers understand and realize measurable business value. Ensure customer has access to appropriate and necessary onboarding and training plan and resources on a continuous basis. Identify gaps between expected and actual value and drive corrective actions. Serve as a trusted advisor to operational and executive stakeholders.
- Relationship Management & Governance: Build and maintain strong relationships with key customer stakeholders. Lead regular cadence calls, success check‑ins, and Monthly or Quarterly Business Reviews (QBRs). Facilitate executive alignment on goals, progress, and roadmap alignment. Act as the primary escalation point for customer risks post‑delivery.
- Health Monitoring & Risk Management: Own customer health scoring (usage, sentiment, outcomes, risk signals). Proactively identify churn risk and lead mitigation plans. Coordinate internally with Support, Product, and Services on risk resolution. Clearly document risks, actions, and customer commitments.
- Expansion & Growth Support: Identify expansion opportunities based on customer goals and usage. Qualify and articulate expansion needs and success criteria. Partner with Account Managers on expansion strategy and timing.
- Renewal Readiness: Own renewal readiness, not renewal negotiation. Ensure success criteria are met well in advance of renewal. Partner with Renewal Managers by providing health, value, and risk context. Support renewal conversations with evidence of value delivered.
- Internal Collaboration & Handoffs: Partner with Professional Services during implementation and go‑live transition. Liaise with Account Managers and Pre‑Sales Solutions Engineers during sales process for feedback loop and future planning. Maintain tight alignment with Support to ensure risks don’t become issues. Provide structured feedback to Product on customer needs and gaps. Ensure all customer plans, risks, and outcomes are documented and current.
Required Skills And Experience
- 3+ years in Customer Success, Account Management, or post‑sales SaaS roles.
- Experience managing complex B2B or enterprise customers.
- Strong executive communication and facilitation skills.
- Ability to translate product capabilities into business outcomes.
- Highly structured, disciplined, and documentation‑driven.
Benefits
- Annual base salary is £60k‑£65k, depending on qualifications.
- An annual performance‑based bonus to recognize personal excellence.
- Annual tech stipend to get what you need to do your best work.
- Flexible remote first work environment and a diverse, global team.
- Opportunities for career advancement as Lumivero grows.
--Customer Success Consultant - Post-Sales / Solution Delivery employer: Lumivero
At Lumivero, we pride ourselves on being an exceptional employer that fosters a flexible, remote-first work environment, allowing our Customer Success Consultants to thrive while maintaining a healthy work-life balance. Our commitment to employee growth is evident through ample opportunities for career advancement and a culture that values collaboration and innovation, ensuring that you can make a meaningful impact on our customers' success. With competitive salaries, performance-based bonuses, and a diverse global team, Lumivero stands out as a rewarding place to build your career in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land --Customer Success Consultant - Post-Sales / Solution Delivery
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your storytelling skills. Be ready to share specific examples from your past experiences that highlight your customer success achievements. This will help you connect with interviewers and demonstrate your value.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the role and the company, plus it might just give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace --Customer Success Consultant - Post-Sales / Solution Delivery
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Consultant role. Highlight your experience in post-sales relationships and solution delivery, showing us how you can be a strategic partner for our customers.
Showcase Your Communication Skills:Since this role involves leading discovery workshops and facilitating sessions, let us see your strong communication skills. Use clear and concise language in your application to demonstrate your ability to convey complex ideas effectively.
Highlight Problem-Solving Abilities:We love candidates who can tackle ambiguous situations! Share examples from your past where you've structured solutions or defined success plans independently. This will show us you're ready to take on challenges without needing constant guidance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lumivero
✨Know Your Customer Success Fundamentals
Make sure you brush up on the key principles of customer success, especially in a post-sales context. Understand how to drive product adoption and value realisation, as well as how to manage relationships with stakeholders. This will help you demonstrate your expertise during the interview.
✨Prepare for Discovery Sessions
Since leading discovery workshops is a big part of the role, practice how you would gather and analyse customer requirements. Think about questions you might ask to uncover their needs and how you can structure those sessions effectively. Being able to articulate this process will show your consultative approach.
✨Showcase Your Solution Design Skills
Be ready to discuss your experience with solution design and implementation. Prepare examples of how you've previously built solutions that meet customer needs, and be specific about the outcomes achieved. This will highlight your hands-on experience and ability to deliver results.
✨Demonstrate Relationship Management Expertise
Think of examples where you've successfully built and maintained relationships with key stakeholders. Be prepared to discuss how you handle challenges and ensure alignment on goals. This will illustrate your capability as a trusted advisor and your proactive approach to managing customer health.
