At a Glance
- Tasks: Manage day-to-day facilities operations and ensure compliance with health and safety standards.
- Company: Join Lumis Living, a leader in real estate and hospitality, focused on community living.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work culture.
- Other info: This is a full-time position based in London, ideal for those passionate about facilities management.
- Why this job: Be part of a dynamic team that values customer experience and operational excellence.
- Qualifications: Must have an FM qualification and experience in a similar role, preferably in hospitality.
The predicted salary is between 42000 - 77000 £ per year.
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This range is provided by Lumis Living. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Main purpose of the role
Reporting to The Head of H&S and FM, with a dotted line into the Acquisitions team, the London FM will be a key part of the Operational & Commercial team with responsibility for the day-to-day management of planned and reactive maintenance across the Viridis Real Estate Commercial portfolio and LUMIS Living Portfolio.
- Ensuring that the H&S and FM management aligns with company policies, procedures, and industry best practices.
- To provide comprehensive two-way communication to key stakeholders, staff and customers and maintain statutory compliance and operational control of facilities within the Estate.
- Ensuring facilities services are delivered within the agreed budgets.
- To maintain the digitised reactive maintenance, PPM & compliance schedules for each property.
- Deliver reports and dashboards for operational reviews for each property.
- Support the establishment and maintenance of 25-year lifecycle plans for each property.
- To be the central focal point for FM, bringing together all projects, capex forecasting, refurbishment plans, documentation structures, and FM administration.
Responsibilities:
Customer Experience
- Develop and maintain a professional working relationship with the site leads and other influential individuals within or connected to the business. Make regular contact including, but not limited to, attending relevant meetings, working groups, forums, etc.
Operational
- Strict adherence to implementation of statutory compliance, health, safety, and environmental compliance, HR policies and procedures, and other statutory regulations and policies.
- Ensure that 3rd parties and maintenance personnel are progressing, updating and completing jobs in a timely and accurate fashion to fulfil required SLAs.
- Manage and direct as necessary suppliers and third-party sub-contractors to meet requirements.
- Prepare monthly reports for the board and other business reports as necessary.
- Share operational best practices within the business.
- Ensure that the operational brand and built environment are maintained, including cleanliness and standards.
- Plan and manage resource levels to adequately deliver planned and reactive works in line with requirements.
- To ensure all necessary reports are produced and available for discussion at meetings.
- To ensure all reports are checked and issues are dealt with regularly.
- To ensure all Health and Safety audits are actioned as necessary and that all operatives are following the required safe working practices.
- Manage productivity levels.
- Monitor and manage the scheduling of jobs on the Elog system to ensure all jobs are scheduled within the SLA and achieve the required KPI.
- Lead and support with contract management of FM Soft Services, Security, Cleaning, etc.
- Support the design development for new projects and acquisitions.
- Build Lifecycle and refurbishment plans for all commercial assets.
- Produce business proposals for and capex work to enable board decision-making.
- Develop sinking funds for all properties.
- Preparation of monthly management accounts.
- Provide timely and detailed information supporting the development of budget plans.
- Ensure that subcontract paperwork is processed timely.
- Maintain and manage acceptable levels of expenses of report lines.
- Manage and analyse monthly area cost reports, focusing on costs and budget variance.
- Continuously review the operational efficiencies with the Finance Manager, including such areas as daily jobs, material costs, sub-contractor usage, and out-of-hours issues.
People
- Conduct yourself within the Lumis Living values.
- Ensure objectives are set, and performance is measured through appraisals and regular reviews.
- Manage, motivate, train, coach, and support your team to deliver the required standards.
- Communicate relevant information, ensuring it is cascaded timely and effectively.
- Ensure that a customer-focused approach is maintained throughout the designated properties.
- Nurture the talent pool within the region and develop strengths and weaknesses of individuals in the report line.
- Manage the productivity, SLA, and KPIs.
- Ensure all maintenance teams are trained in the relevant areas to perform required tasks.
Profile:
- A recognised FM qualification: CWIFM, Chartered FM, FM Degree, etc.
- Proven background in a similar role in a student Co-living Hospitality or commercial environment.
- Experience working within an environment where high emphasis is placed on excellent Customer Experience.
- IT capability, working with FM systems BMS, and PPM scheduling tools.
- Proven track record in achieving financial targets.
- Ability to manage, communicate, and review workloads.
- Health & Safety regulations.
- Building Safety Act and property compliance experience.
- Remote Management and appraisals.
- Understanding of working to SFG20 Standards & CIBSE Guide M 2023.
- Experience in delivering and making lifecycle and capex plans across a diverse portfolio.
Seniority level
-
Mid-Senior level
Employment type
-
Full-time
Job function
-
Management and Manufacturing
-
Industries
Real Estate and Hospitality
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Facilities Manager - London employer: Lumis Living
Lumis Living is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets operational excellence. With a strong focus on employee development and a commitment to health and safety, we provide our Facilities Managers with the tools and support needed to thrive, including competitive salaries and opportunities for professional growth. Join us to be part of a collaborative team that values customer experience and operational efficiency, all while enjoying the vibrant culture of one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager - London
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience in student co-living or hospitality environments. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the specific FM systems and tools mentioned in the job description, such as BMS and PPM scheduling tools. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss your experience with health and safety regulations and compliance during interviews. Be ready to provide examples of how you've successfully managed these aspects in previous roles, as this is crucial for the Facilities Manager position.
✨Tip Number 4
Research Lumis Living and their operational practices thoroughly. Understanding their values and how they approach customer experience will help you tailor your conversations and show that you're a great fit for their team.
We think you need these skills to ace Facilities Manager - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in facilities management, particularly in commercial or hospitality environments. Emphasise your qualifications and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Write a cover letter that addresses the key points from the job description. Discuss your understanding of health and safety regulations, customer experience, and your ability to manage budgets and resources effectively. Show enthusiasm for the role and the company.
Highlight Relevant Qualifications:Clearly list any recognised FM qualifications you possess, such as CWIFM or a degree in facilities management. If you have experience with FM systems or compliance standards, make sure to mention these as they are crucial for the role.
Showcase Communication Skills:Since the role involves maintaining communication with stakeholders and managing teams, provide examples in your application of how you've successfully communicated and collaborated in previous roles. This could include leading meetings or training staff.
How to prepare for a job interview at Lumis Living
✨Know Your Compliance Regulations
Familiarise yourself with health and safety regulations, the Building Safety Act, and property compliance standards. Being able to discuss these confidently will show your understanding of the industry's best practices.
✨Demonstrate Customer Experience Focus
Prepare examples from your past roles where you enhanced customer experience. Highlight how you maintained relationships with stakeholders and ensured service delivery met expectations.
✨Showcase Your Financial Acumen
Be ready to discuss your experience in managing budgets and achieving financial targets. Bring examples of how you've analysed costs and improved operational efficiencies in previous positions.
✨Prepare for Technical Questions
Brush up on your knowledge of FM systems, BMS, and PPM scheduling tools. Expect technical questions that assess your IT capabilities and how you’ve used these tools to manage facilities effectively.
