At a Glance
- Tasks: Manage customer onboarding and ensure smooth operational processes.
- Company: Fast-growing international consumer brand with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for career progression.
- Other info: High-impact role with broad exposure across various teams.
- Why this job: Take ownership of customer integration and drive continuous improvement.
- Qualifications: Experience in operations or logistics, strong attention to detail, and proactive mindset.
The predicted salary is between 35000 - 45000 £ per year.
We’re partnering with a fast-growing international consumer brand business looking to strengthen its European operations with the addition of a Customer Onboarding & Compliance Specialist. This is a key role at the centre of the business — ensuring new customers are set up correctly, operational processes run smoothly, and costly errors across the supply chain are avoided.
The Role
You’ll take ownership of how new customers are integrated into the business from an operational perspective — ensuring all systems, processes, and logistics requirements are aligned from day one. Working closely with commercial, operations, warehouse and finance teams, you’ll act as the link that ensures customer requirements are clearly defined, communicated, and executed accurately. Alongside onboarding, you’ll play an important role in maintaining operational standards — reviewing issues such as delivery discrepancies, compliance penalties, and returns, and helping drive continuous improvement across the process.
Key Responsibilities
- Manage the end-to-end onboarding of new customers into internal systems
- Gather and define customer-specific operational requirements (packing, delivery, routing, etc.)
- Translate requirements into clear instructions for warehouse and logistics teams
- Act as a central point of coordination between internal teams and external partners
- Review and challenge customer chargebacks and compliance-related deductions
- Oversee returns processes and ensure accurate inventory handling
- Identify inefficiencies and support improvements across onboarding and operations
What We’re Looking For
- Experience in operations, order management, logistics, or customer onboarding
- Strong attention to detail with the ability to manage and interpret data
- Exposure to ERP systems (SAP or similar preferred)
- Experience working with distribution centres, 3PLs, or supply chain teams
- Confident communicator, able to work across multiple stakeholders
- Proactive mindset with a focus on improving processes and solving problems
Why This Role?
- High-impact position with real ownership across the customer lifecycle
- Broad exposure across operations, finance, and commercial teams
- Opportunity to shape and improve processes in a growing business
- Strong platform for progression into wider supply chain or operations roles
Customer Onboarding & Compliance Specialist in London employer: LumiQ Solutions
Join a dynamic and fast-growing international consumer brand in London, where you will play a pivotal role as a Customer Onboarding & Compliance Specialist. Our hybrid work culture promotes collaboration and innovation, offering you the chance to make a significant impact on operational processes while enjoying opportunities for professional growth and development. With a focus on continuous improvement and a supportive team environment, this is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding & Compliance Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and how your skills can help improve processes. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your communication skills! As a Customer Onboarding & Compliance Specialist, you'll need to liaise with various teams. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Onboarding & Compliance Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Onboarding & Compliance Specialist. Highlight your experience in operations, logistics, and any relevant systems you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that relate to customer onboarding and compliance.
Show Off Your Attention to Detail:In this role, attention to detail is key. When you submit your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at LumiQ Solutions
✨Know the Role Inside Out
Make sure you thoroughly understand the Customer Onboarding & Compliance Specialist role. Familiarise yourself with the key responsibilities and how they relate to operations, logistics, and customer management. This will help you articulate your relevant experience and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect questions that ask you to demonstrate your problem-solving skills and attention to detail. Think of specific examples from your past experiences where you've successfully managed onboarding processes or resolved compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As this role involves liaising with various teams, it's crucial to highlight your communication abilities. Be ready to discuss how you've effectively coordinated between different stakeholders in previous roles. Practise explaining complex information clearly and concisely, as this will be key in your new position.
✨Demonstrate a Proactive Mindset
The company is looking for someone who can identify inefficiencies and drive improvements. Prepare to discuss instances where you've taken the initiative to enhance processes or solve problems. This will show that you’re not just reactive but also proactive in your approach to operations.
