Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and deliver user-centric IT services, creating blueprints and managing transitions.
- Company: Join a leading UK infrastructure organisation making a national impact.
- Benefits: Enjoy a 6-month contract with potential for growth and valuable experience.
- Why this job: Be part of a transformative project that shapes the future of IT services.
- Qualifications: Experience in service design, ITIL knowledge, and strong stakeholder engagement skills required.
- Other info: Ideal for those passionate about IT service management and user experience.
The predicted salary is between 36000 - 60000 £ per year.
We're seeking an IT Service Design & Transition Analyst to join a leading UK infrastructure organisation on an initial 6-month contract based in Milton Keynes. This role plays a key part in shaping and delivering IT services that are efficient, scalable, and user-centric, aligning closely with wider business and technology strategies.
You’ll be responsible for designing end-to-end services, creating blueprints, process flows, and service documentation. Working across both technical and non-technical teams, you'll define and manage Service Acceptance Criteria, oversee Early Life Support, and ensure seamless transitions into live operations.
Experience with ITIL, service catalogues, resource models, and SLA definitions is essential. Strong stakeholder engagement, documentation, and governance experience will be critical to success.
The ideal candidate brings several years experience in service design or transition, with a strong understanding of IT service management frameworks. Qualifications such as ITIL, PRINCE2, or MSP are preferred, along with exposure to UX design and commercial awareness. This is a great opportunity to contribute to service transformation in a complex, national-scale environment.
IT Service Design & Transition Analyst employer: LumiQ Solutions
Contact Detail:
LumiQ Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design & Transition Analyst
✨Tip Number 1
Familiarise yourself with ITIL and other relevant frameworks. Understanding these methodologies will not only help you in the interview but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join online forums related to IT service design and transition. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your past work in service design or transition. Be ready to explain how you’ve successfully managed stakeholder engagement and documentation processes in previous roles.
✨Tip Number 4
Research the company’s current IT services and any recent projects they’ve undertaken. Showing that you understand their operations and challenges can set you apart during discussions.
We think you need these skills to ace IT Service Design & Transition Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Highlight your relevant experience in service design, transition, and ITIL frameworks in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job requirements. Emphasise your experience with service documentation, stakeholder engagement, and any relevant qualifications like ITIL or PRINCE2.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT service management and your understanding of user-centric design. Use specific examples from your past work to demonstrate how you meet the criteria outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at LumiQ Solutions
✨Understand ITIL and Service Management Frameworks
Make sure you brush up on your knowledge of ITIL and other service management frameworks. Be prepared to discuss how you've applied these principles in past roles, as this will demonstrate your expertise and relevance to the position.
✨Showcase Your Stakeholder Engagement Skills
Since strong stakeholder engagement is crucial for this role, think of examples where you've successfully collaborated with both technical and non-technical teams. Highlight your communication skills and how you managed expectations during service transitions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in service design and transition. Practice articulating your thought process and decision-making steps when faced with challenges in previous projects.
✨Demonstrate Your Understanding of User-Centric Design
Given the emphasis on user-centric services, be ready to discuss your experience with UX design. Share specific examples of how you've incorporated user feedback into service design to enhance efficiency and satisfaction.
