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For Companies At a Glance
- Tasks: Manage customer onboarding and ensure smooth operational processes.
- Company: Fast-growing international consumer brand with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for career progression.
- Other info: High-impact role with broad exposure across various teams.
- Why this job: Take ownership of customer integration and drive continuous improvement.
- Qualifications: Experience in operations or logistics, strong attention to detail, and proactive mindset.
The predicted salary is between 35000 - 45000 £ per year.
We’re partnering with a fast-growing international consumer brand business looking to strengthen its European operations with the addition of a Customer Onboarding & Compliance Specialist. This is a key role at the centre of the business — ensuring new customers are set up correctly, operational processes run smoothly, and costly errors across the supply chain are avoided.
The Role
You’ll take ownership of how new customers are integrated into the business from an operational perspective — ensuring all systems, processes, and logistics requirements are aligned from day one. Working closely with commercial, operations, warehouse and finance teams, you’ll act as the link that ensures customer requirements are clearly defined, communicated, and executed accurately. Alongside onboarding, you’ll play an important role in maintaining operational standards — reviewing issues such as delivery discrepancies, compliance penalties, and returns, and helping drive continuous improvement across the process.
Key Responsibilities
- Manage the end-to-end onboarding of new customers into internal systems
- Gather and define customer-specific operational requirements (packing, delivery, routing, etc.)
- Translate requirements into clear instructions for warehouse and logistics teams
- Act as a central point of coordination between internal teams and external partners
- Review and challenge customer chargebacks and compliance-related deductions
- Oversee returns processes and ensure accurate inventory handling
- Identify inefficiencies and support improvements across onboarding and operations
What We’re Looking For
- Experience in operations, order management, logistics, or customer onboarding
- Strong attention to detail with the ability to manage and interpret data
- Exposure to ERP systems (SAP or similar preferred)
- Experience working with distribution centres, 3PLs, or supply chain teams
- Confident communicator, able to work across multiple stakeholders
- Proactive mindset with a focus on improving processes and solving problems
Why This Role?
- High-impact position with real ownership across the customer lifecycle
- Broad exposure across operations, finance, and commercial teams
- Opportunity to shape and improve processes in a growing business
- Strong platform for progression into wider supply chain or operations roles
Customer Onboarding & Compliance Specialist in City of London employer: LumiQ Solutions
Contact Detail:
LumiQ Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding & Compliance Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and how your skills can help improve processes. This shows you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your communication skills! As a Customer Onboarding & Compliance Specialist, you'll need to liaise with various teams. Mock interviews with friends or mentors can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Onboarding & Compliance Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Onboarding & Compliance Specialist role. Highlight any relevant experience in operations, logistics, or customer onboarding to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your proactive mindset and problem-solving skills!
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We want to see that you can manage and interpret data accurately right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at LumiQ Solutions
✨Know the Role Inside Out
Make sure you thoroughly understand the Customer Onboarding & Compliance Specialist role. Familiarise yourself with the key responsibilities and how they relate to operations, logistics, and customer management. This will help you articulate your relevant experience and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you've handled specific situations in the past, especially related to onboarding or compliance. Think of examples where you improved processes or resolved issues, and be ready to explain your thought process and the outcomes.
✨Showcase Your Communication Skills
As a central point of coordination, strong communication is key. Be prepared to discuss how you've effectively communicated with various stakeholders in previous roles. Use clear examples to demonstrate your ability to translate complex requirements into actionable instructions.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. Share specific instances where your meticulousness helped avoid costly errors or improved operational efficiency, particularly in onboarding or compliance contexts.