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- Tasks: Lead complex projects, manage client relationships, and ensure timely delivery.
- Company: Luminous is a purpose-driven company focused on making a positive impact.
- Benefits: Enjoy a collaborative culture, mentorship opportunities, and a diverse work environment.
- Why this job: Join us to illuminate possibilities and make a real difference in clients' lives.
- Qualifications: 6 years of experience managing client accounts and strong organizational skills required.
- Other info: We celebrate diversity and are committed to inclusivity in our hiring process.
The predicted salary is between 43200 - 72000 £ per year.
Senior Client Manager
As a Senior Client Manager at Luminous, your role involves overseeing the creative and technical processes for larger, complex projects, ensuring they are delivered on time and within budget. You will foster strong client relationships, gain a deep understanding of their objectives, and work collaboratively to deliver measurable results. Reporting to the Account Director, you will be the primary client liaison, leading presentations, updating on project progress, and identifying new opportunities.
Key Responsibilities:
- Project Delivery:
- Manage projects internally and externally, schedule meetings, and support design and production teams.
- Monitor project timelines and budgets, ensuring actions from client feedback are implemented.
- Prepare necessary information for meetings and ensure team members are well-prepared.
- Client Engagement:
- Lead client meetings, provide daily or weekly status reports, and advise on next steps.
- Strengthen client relationships by understanding their needs and promoting Luminous services.
- Manage external suppliers, including briefing and budget management.
- Administrative Tasks:
- Maintain schedules, estimates, and invoices for all clients and ensure project profitability.
- Keep up-to-date on all deliverables and manage out-of-scope work.
- Book studio time and purchase external resources as needed.
- Beyond Core Responsibilities:
- Achieve and exceed targets, win new clients, and enhance team efficiencies.
- Mentor junior team members, helping them reach their career goals.
What We Are Looking For:
- Behavioural Competencies:
- A positive, can-do attitude with strong organizational and time management skills.
- Ability to stay calm under pressure, multitask, and think logically to anticipate and solve problems.
- Strong attention to detail and collaborative mindset.
- Technical Skills:
- Proficient in Outlook, Microsoft Office Suite, Adobe Acrobat Reader, and Paprika.
- Experience:
- Ideally 6 years experience
- Proven track record in managing complex client accounts, meeting targets, and providing solutions that resonate with clients.
- In-depth understanding of print, web, and brand processes.
Illuminating Possibility and Living Our Values
At Luminous, what we do matters. It has meaning and makes a difference. We balance expertise with ambition to try new things and make every opportunity count. Our culture is a conscious choice. We are inspired by our purpose to illuminate possibility, and guided by our values to lead with insight, create positive impact, build teams, remove barriers, and be kind.
We hire bright people with positive attitudes and nurture their abilities. We are proud of our individual strengths, collective expertise, and what we achieve together.
We embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We truly believe the more inclusive we are, the better we are.
Senior Client Manager employer: Luminous
Contact Detail:
Luminous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager
✨Tip Number 1
Familiarize yourself with Luminous' recent projects and case studies. Understanding their approach to project delivery and client engagement will help you speak confidently about how you can contribute to their success.
✨Tip Number 2
Network with current or former employees of Luminous on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage complex client accounts and deliver results. Highlight instances where you've exceeded targets or successfully navigated challenges.
✨Tip Number 4
Showcase your understanding of the technical skills required for the role, such as proficiency in Microsoft Office Suite and Adobe Acrobat Reader. Being able to discuss how you've used these tools effectively in previous roles will set you apart.
We think you need these skills to ace Senior Client Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Client Manager position at Luminous. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in managing complex client accounts and project delivery. Use specific examples that demonstrate your ability to meet targets and foster strong client relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Luminous's values and culture. Emphasize your positive attitude, organizational skills, and any experience you have in mentoring junior team members.
Showcase Technical Skills: Make sure to mention your proficiency in the required technical skills such as Outlook, Microsoft Office Suite, and Adobe Acrobat Reader. Provide examples of how you've used these tools effectively in past roles.
How to prepare for a job interview at Luminous
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing complex projects. Highlight specific examples where you successfully delivered projects on time and within budget, and how you handled client feedback effectively.
✨Demonstrate Client Engagement Strategies
Think of ways you've strengthened client relationships in the past. Be ready to share how you understand client needs and how you’ve promoted services that align with their objectives.
✨Exhibit Strong Organizational Skills
Since the role requires excellent organizational abilities, prepare to discuss your methods for managing schedules, estimates, and invoices. Share any tools or systems you use to keep everything on track.
✨Emphasize Your Collaborative Mindset
Luminous values teamwork, so be sure to highlight your experience working collaboratively with design and production teams. Discuss how you mentor junior team members and contribute to a positive team environment.
