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For Companies At a Glance
- Tasks: Lead client services and ensure smooth project delivery while enhancing client satisfaction.
- Company: Join Luminous, a dynamic communications agency in London, working with top global brands.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a focus on diversity and inclusivity.
- Why this job: Be part of a team that values creativity and strategic thinking, making a real impact.
- Qualifications: Experience in client services or project management is preferred; strong leadership skills are essential.
- Other info: This role offers a chance to shape client strategies and drive account growth.
The predicted salary is between 36000 - 60000 £ per year.
About Client Services at Luminous
Luminous is a 70-strong, strategic communications agency based in London, working with a global client base which includes leading brands such as Coca-Cola HBC, Domino’s Pizza, Informa, Legal & General, Sage and Tetra Pak.
The Client Services (CS) team, consisting of around 20 people, manages a diversified suite of services, across four core disciplines: Reporting, Sustainability, Brand and Digital.
The purpose of the CSD’s role is to evolve and embed consistent quality processes, working closely with our creative, strategic and production teams to ensure smooth and integrated delivery of projects, retain and grow accounts, drive effective and efficient project delivery, create development opportunities and improve client satisfaction.
Success in the role will be centred around client retention and sustained account growth, so alongside effective project delivery, you will be responsible for creating future-looking strategies to meet client development revenue targets.
You will need to drive commercial awareness throughout the CS team, so proactive resource management and utilisation planning will be critical.
- Oversee daily Client Services operations and project delivery
- Evolve and embed consistent and quality delivery processes across the entire CS team
- Develop a strong understanding of each key client’s needs and develop flexible activities to effectively address these demands
- Proactively improve our Client Services strategy, enhancing the client journey to better accommodate their needs and expectations
- Portfolio mapping and strategic account planning to meet revenue generation targets
- Work with the Growth Director and Team Leaders to develop, define and deliver account development strategies
- Work closely with the Client Experience Director to monitor client satisfaction, proactively responding to any opportunities to enhance services and processes to keep relationships on track
- Team leadership and management
- Resource planning – strategic planning aligned with forecast
- Evolve an effective team structure with clear reporting lines, ensuring senior people are effectively supported, while junior people are empowered to own accounts
- Define effective CS team induction processes – driving consistent and quality delivery across all levels/roles
- Ensure CS team Performance Reviews (GPS) are effectively completed on time and individual objectives monitored
- Operational upskilling of CS team – monitor skill-set and put training and mentoring processes in place where needed
- Develop CS pitch leadership strategies and quality of pitch delivery across the CS team
- Work closely with the Finance Director to develop utilisation strategies to meet commercial KPIs
We embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Client Services and Building Coordinator employer: Luminous
Contact Detail:
Luminous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services and Building Coordinator
✨Tip Number 1
Familiarise yourself with Luminous and its client base. Understanding the specific needs of brands like Coca-Cola HBC and Domino’s Pizza will help you demonstrate your ability to enhance client satisfaction and retention during interviews.
✨Tip Number 2
Showcase your experience in project delivery and resource management. Be prepared to discuss specific examples where you've successfully managed projects or teams, as this role heavily focuses on effective project delivery and team leadership.
✨Tip Number 3
Highlight your strategic thinking skills. The role requires developing future-looking strategies for client development, so be ready to share how you've previously identified opportunities for growth and implemented successful strategies.
✨Tip Number 4
Emphasise your commitment to diversity and inclusivity. Since Luminous values a diverse team, sharing your experiences or initiatives that promote inclusivity can set you apart as a candidate who aligns with their company culture.
We think you need these skills to ace Client Services and Building Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Client Services Director position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in client services, project management, and team leadership. Use specific examples to demonstrate your achievements in client retention and account growth.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your understanding of the client services landscape and how you can contribute to enhancing client satisfaction and driving revenue growth.
Showcase Your Leadership Skills: Highlight any previous experience in team management and resource planning. Provide examples of how you've successfully led teams, improved processes, or developed strategies that align with business goals.
How to prepare for a job interview at Luminous
✨Understand the Company and Its Clients
Before your interview, take some time to research Luminous and its key clients. Familiarise yourself with their services and recent projects. This will not only show your interest in the company but also help you tailor your responses to demonstrate how you can meet their specific needs.
✨Showcase Your Project Management Skills
As a Client Services Director, you'll need to manage multiple projects effectively. Be prepared to discuss your experience with project delivery, resource management, and how you've successfully led teams in the past. Use specific examples to illustrate your ability to drive efficiency and client satisfaction.
✨Demonstrate Commercial Awareness
Highlight your understanding of commercial strategies and how they relate to client retention and account growth. Discuss any previous experiences where you developed strategies that led to increased revenue or improved client relationships, as this aligns closely with the role's objectives.
✨Prepare Questions About Team Development
Since team leadership is a key aspect of the role, come prepared with questions about the current team structure and development opportunities. This shows your commitment to fostering a positive team environment and your interest in empowering others, which is crucial for success in this position.
