Clinical Lead

The Company

Our client is the UK’s leading cannabis company with operations globally, facilitating access to

cannabis through locally integrated ecosystems that streamline the patient experience from

end-to-end and set new standards in Cannabis Care.

Their mission: improve the lives of millions of people through cannabis therapies. Medical

cannabis has already been legalised in more than 50 countries across the world over recent

years, unlocking a huge potential for medical & wellness markets. As one of the fastest growing

businesses in the industry, they are now actively looking to expand the team to take the

company to the next level.

They take a technology-first approach to improving the medical cannabis patient experience –

whether it’s by delivering best-in-class online clinical care, or through their industry-leading

product lines and innovative supply chain management tools.

This role is a UK-based, hybrid role with travel across their sites in London and Reading,

leading the medical services for their clinic and pharmacy.

Job Description

The clinic is an innovative organisation at the forefront of healthcare, combining private

healthcare expertise, cutting-edge direct-to-consumer technology, and leadership in medical

cannabis. They are seeking a dynamic and experienced Medical Lead who is a GMC-registered

doctor to guide their clinical strategy, ensure regulatory compliance, and deliver exceptional

patient-centered care. Representative of their core business to date, this comprises a team of

120+ people, including clinic operations, pharmacy operations, wholesale and logistics, patient

experience, marketing/communications, tech & data.

The Medical Lead will play a pivotal role in shaping the medical vision of their organisation. This

position requires a skilled and forward-thinking professional to lead clinical operations,

collaborate with multidisciplinary teams, and drive innovation in patient care.

Clinical Leadership:

• Oversee clinical operations and ensure high standards of medical care across all services.
• Develop and implement clinical protocols and guidelines in line with industry standards and

regulatory requirements.

• Provide medical expertise and leadership to cross-functional teams, including marketing,

operations, and product development.

• Patient Experience
• Champion a patient-centric culture, ensuring that patient experience is at the forefront of all

B2C activities and leverage tech and product teams to achieve best-in-class service to maximise retention.

• Manage clinics when needed to ensure consistency of care and service delivery
• Support with day to day operations of the business as it scales. Have a bias for being hands

on and getting things done!

Regulatory Compliance

• Ensure compliance with GMC guidelines, CQC requirements, and relevant medical cannabis

regulations.

• Stay updated on legislative and industry changes, ensuring the organisation remains

compliant and ahead of trends.

• Oversee patient safety protocols, adverse event reporting, and risk management strategies.
• Support complaint and incident management with the governance team.

Innovation in Patient Care:

• Collaborate with technology teams to enhance direct-to-consumer platforms, focusing on

telemedicine, patient engagement, and care delivery.

• Utilise insights from private healthcare and medical cannabis to develop patient-centric

solutions.

• Lead initiatives to integrate new treatments, technologies, and methodologies into the

service offering.

Team Development

• Provide mentorship and support to clinical staff, fostering a culture of excellence and

continuous improvement.

• Recruit, train, and retain a team of healthcare professionals aligned with the company’s

mission.

Strategic Contribution

• Collaborate with the executive team to shape the company’s vision, mission, and growth

strategy.

• Analyse data and metrics to evaluate clinical performance and drive decision-making.
• Contribute to market research and product development to expand the company’s reach

and impact.

Qualifications

• GMC Registration: Fully licensed GMC-registered doctor in good standing.
• Proven background in private healthcare/ health tech/ services that scaled quickly with a

strong understanding of patient care dynamics.

• Familiarity with direct-to-consumer health tech platforms, including telemedicine or digital

health solutions.

• Experience with medical cannabis treatments, patient management, and associated

regulations.

• Knowledge: In-depth understanding of medical cannabis, its therapeutic uses, and

emerging industry trends is a plus.

Leadership: Strong leadership and team management skills, with experience guiding multidisciplinary teams.

Communication: Excellent verbal and written communication skills for engaging with patients,

stakeholders, and regulators.

Technology Proficiency: Comfortable working with healthcare technology systems and

platforms.

Flexibility: A proactive and adaptable mindset, capable of thriving in a fast-paced startup

environment.

Highly analytical and commercial mindset with the ability to leverage data to drive

decision-making.