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- Tasks: Provide hands-on IT support and ensure smooth operations in a dynamic office environment.
- Company: Join a global defence and technology group with a collaborative culture.
- Benefits: Enjoy flexible working, competitive salary, healthcare, and generous holiday entitlement.
- Other info: Great training opportunities and regular social events to connect with your team.
- Why this job: Be the key IT presence and make a real impact in a growing team.
- Qualifications: Experience in 1st/2nd line IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Hybrid working (3 days office / 2 days home) Bristol (Almondsbury). We are seeking an IT Operations Support Analyst to join our team in Bristol. Reporting to the Head of IT, you will act as the primary on-site IT contact, delivering high-quality face‑to‑face 1st and 2nd line support. This is a hands‑on role where you’ll support day‑to‑day IT operations, onboard new employees, and ensure the smooth running of IT systems within the Bristol office.
Key Responsibilities
- Provide day‑to‑day IT support within the Bristol office
- Deliver face‑to‑face 1st/2nd line support for all on‑site IT issues
- Ensure support tickets are managed and resolved promptly
- Maintain and monitor the local network environment
- Track IT assets, including hardware stock and peripheral requirements
- Configure and deploy laptops and desktops for new starters and upgrades
- Support Microsoft Office (MS365) and other business applications
- Install and maintain printers and user peripherals
- Assist with IT and cyber security training (e.g., Cyber Awareness)
- Ensure adherence to IT policies and procedures
- Support cyber security activities and simulations
- Work alongside the Cyber Security Officer on reporting and compliance
- Travel occasionally to other sites for support and project work (South only)
- Participate in occasional out‑of‑hours support when required
Requirements
- Proven experience in 1st/2nd line IT support within a Windows environment
- Strong knowledge of Microsoft Windows and Windows Server (including Hyper‑V)
- Experience supporting Microsoft Office / Microsoft 365
- Experience configuring and deploying Windows devices (including domain joining)
- Experience working within secure IT environments (e.g., Cyber Essentials Plus)
- Strong analytical and problem‑solving skills
- Excellent communication and interpersonal skills
- Experience with Atlassian tools (Confluence, Jira, Bitbucket)
- SAP Business One administration (ideally with BEAS Manufacturing)
- Experience within ISO9000 or defence/manufacturing environments
What We’re Looking For
- Self‑motivated and able to work independently
- Strong team player with a collaborative mindset
- Adaptable and resilient in a fast‑paced environment
- Proactive problem‑solver with a focus on continuous improvement
Benefits
- 25 days holiday plus Bank Holidays (increasing with service)
- Flexible working options
- 4x Death‑in‑Service scheme (after 3 months’ service)
- BUPA healthcare & dental‑care insurance (after successful probation)
- Long service rewards, including additional holiday entitlement
- Enhanced employer pension contributions of 6.8%
- Salary sacrifice schemes, including Cycle to Work
- Excellent training and development opportunities
- Recommend‑a‑friend scheme
- Option to buy and sell annual leave
- Regular staff social events throughout the year
- Recognition and reward for your contributions
Why Join?
- Be the key IT presence in a growing Bristol office
- Work within a global defence and technology group
- Opportunity to contribute to wider IT strategy and innovation
- Diverse and hands‑on role with real impact
Contact Joel Fletcher at Luminate Talent.
Information Technology Operations Support employer: Luminate Talent
Contact Detail:
Luminate Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Operations Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Information Technology Operations Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your 1st and 2nd line support experience, especially in a Windows environment, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the IT Operations Support role. Share specific examples of how you've solved IT issues in the past and how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves face-to-face support, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain complex IT concepts simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Luminate Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Windows Server, and MS365. Be ready to discuss your hands-on experience with 1st and 2nd line support, as well as any specific tools like Atlassian products. The more you can demonstrate your technical skills, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think about specific challenges you've faced and how you resolved them. This role requires a proactive problem-solver, so showcasing your analytical skills will definitely impress.
✨Emphasise Your Team Spirit
This position is all about collaboration, so be ready to talk about your experiences working in teams. Highlight instances where you've worked closely with others, especially in fast-paced environments. Show that you're adaptable and can thrive in a team setting.
✨Understand the Company Culture
Do a bit of research on the company’s values and culture. Be prepared to discuss how you align with their mission and how you can contribute to their IT strategy. Showing that you’re a good fit for their environment can set you apart from other candidates.