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- Tasks: Provide hands-on IT support and ensure smooth operations in a dynamic office environment.
- Company: Join a global defence and technology group with a collaborative culture.
- Benefits: Enjoy flexible working, healthcare, generous holiday, and excellent training opportunities.
- Other info: Participate in exciting staff events and enjoy recognition for your contributions.
- Why this job: Be the key IT presence and make a real impact in a growing team.
- Qualifications: Experience in 1st/2nd line IT support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid working (3 days office / 2 days home) Bristol.
We are seeking an IT Operations Support Analyst to join our team in Bristol. Reporting to the Head of IT, you will act as the primary on-site IT contact, delivering high-quality face-to-face 1st and 2nd line support. This is a hands-on role where you’ll support day-to-day IT operations, onboard new employees, and ensure the smooth running of IT systems within the Bristol office.
Key Responsibilities
- Provide day-to-day IT support within the Bristol office
- Deliver face-to-face 1st/2nd line support for all on-site IT issues
- Ensure support tickets are managed and resolved promptly
- Maintain and monitor the local network environment
- Track IT assets, including hardware stock and peripheral requirements
- Configure and deploy laptops and desktops for new starters and upgrades
- Support Microsoft Office (MS365) and other business applications
- Install and maintain printers and user peripherals
- Assist with IT and cyber security training (e.g., Cyber Awareness)
- Ensure adherence to IT policies and procedures
- Support cyber security activities and simulations
- Work alongside the Cyber Security Officer on reporting and compliance
- Administer Active Directory
- Provide basic Windows Server administration (single server environment)
- Travel occasionally to other sites for support and project work (South only)
- Participate in occasional out-of-hours support when required
Essential Skills & Experience
- Proven experience in 1st/2nd line IT support within a Windows environment
- Strong knowledge of Microsoft Windows and Windows Server (including Hyper-V)
- Experience supporting Microsoft Office / Microsoft 365
- Experience configuring and deploying Windows devices (including domain joining)
- Experience working within secure IT environments (e.g., Cyber Essentials Plus)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Desirable Skills
- Experience with Atlassian tools (Confluence, Jira, Bitbucket)
- SAP Business One administration (ideally with BEAS Manufacturing)
- ESET Protect administration
- Ubuntu/Linux administration
- Microsoft Office VBA knowledge
- Experience within ISO9000 or defence/manufacturing environments
What We’re Looking For
- Self-motivated and able to work independently
- Strong team player with a collaborative mindset
- Adaptable and resilient in a fast-paced environment
- Proactive problem-solver with a focus on continuous improvement
Benefits
- 25 days holiday plus Bank Holidays (increasing with service)
- Flexible working options
- 4x Death-in-Service scheme (after 3 months’ service)
- BUPA healthcare & dental-care insurance (after successful probation)
- Long service rewards, including additional holiday entitlement
- Enhanced employer pension contributions of 6.8%
- Salary sacrifice schemes, including Cycle to Work
- Excellent training and development opportunities
- Recommend-a-friend scheme
- Option to buy and sell annual leave
- Regular staff social events throughout the year
- Recognition and reward for your contributions
Why Join?
- Be the key IT presence in a growing Bristol office
- Work within a global defence and technology group
- Opportunity to contribute to wider IT strategy and innovation
- Diverse and hands-on role with real impact
Contact Joel Fletcher at Luminate Talent.
Information Technology Operations Support in Bristol employer: Luminate Talent
Contact Detail:
Luminate Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Operations Support in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role involves a lot of direct support, being able to explain technical issues in simple terms is key. Grab a friend and do some mock interviews to get comfortable!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experience where you tackled IT issues effectively. We want to see how you approach challenges and find solutions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, you can always apply through our website for a smoother process!
We think you need these skills to ace Information Technology Operations Support in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Support role. Highlight your experience in 1st and 2nd line support, especially within a Windows environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention any relevant experience with Microsoft Office and IT security.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love proactive problem-solvers, so share specific instances where you made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Luminate Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Windows Server, and Microsoft 365. Be ready to discuss your hands-on experience with 1st and 2nd line support, as well as any specific tools or systems you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think of specific scenarios where you identified a problem, implemented a solution, and what the outcome was. This will demonstrate your analytical skills and proactive approach.
✨Communicate Clearly and Confidently
Since this role involves face-to-face support, practice explaining technical concepts in simple terms. Good communication is key, so be ready to show how you can effectively interact with non-technical users and colleagues.
✨Understand the Company Culture
Research the company’s values and work environment. Be prepared to discuss how your personal work style aligns with their collaborative and adaptable culture. Showing that you fit in with their team dynamics can give you an edge.