Quality Assurance Officer, Leeds

Job Title: Quality Assurance Officer Salary: Commencing at 27,632 with progression to 29,255 per annumClosing Date: About the Role

Are you passionate about maintaining high standards and improving quality across services? We are seeking a proactive and detail-focused Quality Assurance Officer to join our team and play a key role in supporting excellence across Leeds Conservatoire and University Centre Leeds.

In this role, you will be responsible for ensuring effective quality assurance processes are in place, supporting compliance with internal policies and external regulatory frameworks, and helping to drive continuous improvement. You will work closely with colleagues across teams, acting as a key point of contact for quality-related matters and ensuring accurate monitoring, reporting, and documentation of key processes.

This is an excellent opportunity for someone who thrives in a busy, customer-focused environment, enjoys problem-solving, and is confident managing a varied workload with competing priorities.

What You Will Do

• Act as a key point of contact, liaising effectively with internal teams and external agencies to support smooth communication and service delivery.
• Provide a responsive, customer-focused administrative service, supporting the Quality team to manage a wide range of daily priorities and fluctuating demands.
• Manage and develop high-quality administrative processes, including complaints, appeals, disciplinary procedures, student representation, committee servicing, audits, and policy documentation.
• Monitor compliance and reporting, tracking key processes, identifying trends, and providing recommendations for improvement and risk mitigation.
• Support adherence to quality frameworks and regulatory requirements, including internal policies and external standards such as OfS, OIA, CMA and GDPR guidelines.

About You

• GCSE English (Grade 4/C or above) is essential, together with a Level 3 qualification in IT or Business Administration, or significant relevant experience demonstrating a strong breadth and depth of administrative knowledge and expertise.
• Proficient in Microsoft Office applications and databases
• Highly organised and detail-oriented, with the ability to manage competing priorities, meet demanding deadlines and deliver accurate outcomes.
• Excellent communication and customer service skills with the ability to build effective relationships and work collaboratively with colleagues and stakeholders at all levels.
• Able to use own initiative, solve problems, manage change and make sound decisions on routine matters with minimal supervision.
• Able to handle sensitive and confidential information appropriately

Benefits

The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension schemes with generous employer contributions:
Teachers Pension Scheme
Local Government Pension Scheme
Peoples Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to peoples lives through genuinely transformative education and training.We offer a wide range of job vacancies across our business support functions-Finance, Human Resources, ITSS,Marketing, Communications, Executive Support, Estatesand Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.As an education provider, we are committed to lifelong learning and investing in our workforce, and youll have access to a broad variety of training and professional development designed to help you continually develop and grow.Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College and Yorkshire Centre for Training & Development.SAFEGUARDING At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.EQUALITY, DIVERSITY AND INCLUSION We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. Its not just about having the representation but also providing the people we recruit with opportunities and valuing everyones contributions and perspectives.RECRUITMENT AGENCIES We kindly request that recruitment agencies do not forward anyunsolicited CVsin relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly.

• We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies.
• We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.