Customer Service Apprentice (Level 2) in Leeds
Customer Service Apprentice (Level 2)

Customer Service Apprentice (Level 2) in Leeds

Leeds Full-Time No home office possible
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Luminate Education Group

DescriptionSupporting documentsEmployerLocation

This is a Fixed Term contract for 12 months.

Apprenticeship rates for this post are dependent on age. Please see below for the current rates:

Level 2 Apprenticeship Rates:

  • Under 18 years – £14,874 per annum
  • 18-20 years – £19,600 per annum
  • 21+ years – £23,555 per annum
  • Leeds City College is recruiting for a Customer Service Apprentice to join our team in the School of Digital at Printworks Campus. The successful candidate will be enrolled on the Level 2 Customer Service Apprenticeship, where they will develop their skills and experience and attain their Level 2 Customer Service qualification whilst in the role.

    The School of Digital at Printworks Campus continues to lead the way in Digital innovations in teaching and learning, and as such is looking for an enthusiastic, dynamic, and forward-thinking Apprentice Curriculum Administrator to work with all our stakeholders.

    What You Will Do

  • Support and assist with the effective and efficient running of the quality within the Curriculum delivery team for documentation supporting course enrolments and completions.
  • Maintain student/apprentice data records including registers, ULNs, destinations/job outcomes, change requests and other reporting requests.
  • Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers.
  • Support student enrolments within the Group and work with the central MIS/Marketing teams throughout main enrolment.
  • Liaise with line manager to support College events including parents’ evenings, open evening, and awards event.
  • About You

    We are looking for someone who displays an enthusiasm for communicating with customers and supporting education staff to assist young people, utilising new and emerging technologies to assist you to complete your role proficiently.

    If you feel that you have the enthusiasm, drive, skills and ability to fulfil this role, we would like to hear from you.

    Safeguarding Statement

    SAFEGUARDING

    At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

    EQUALITY, DIVERSITY AND INCLUSION

    Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

    Luminate Education Group

    Contact Detail:

    Luminate Education Group Recruiting Team

    Customer Service Apprentice (Level 2) in Leeds
    Luminate Education Group
    Location: Leeds
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