At a Glance
- Tasks: Help students find their perfect course and career path while handling various enquiries.
- Company: Join a passionate team dedicated to outstanding customer experiences.
- Benefits: Competitive salary, vibrant campus location, and supportive work environment.
- Other info: Dynamic role with opportunities for personal growth in a modern setting.
- Why this job: Make a real difference in students' lives and enjoy a friendly workplace.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 21856 - 21856 £ per year.
Two roles are available for this vacancy: 1 x Full time, full year; 1 x Full time, reduced year - 36 weeks. We are seeking two Customer Experience Assistants to join a dynamic team that handles a wide range of enquiries. You will provide guidance and information to help students find the right course and career path.
We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders. We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience.
Based at our new campus Livingstone House near Leeds Dock, just south of Leeds city centre. Situated in a modern waterfront location, the campus benefits from excellent transport links and is within easy reach of Leeds bus and rail stations, as well as a range of local amenities. The area is home to a vibrant mix of educational, business, and cultural organisations, providing an engaging environment for everyone.
Responsibilities
- Provide guidance and information to help students find the right course and career path.
- Handle a wide range of enquiries; contribute to a positive customer experience for students, visitors, and stakeholders.
- Support students on their journey and contribute to their learning experience in a friendly and welcoming environment.
Location and Hours
Livingstone House campus near Leeds Dock, south of Leeds city centre. Access to excellent transport links and proximity to bus and rail stations and local amenities.
Customer Experience Assistant (1 x Full Time, 1 x Reduced Year) in Leeds employer: Luminate Education Group
Join our vibrant team at Livingstone House, where we prioritise a friendly and supportive work culture dedicated to enhancing the student experience. With excellent transport links and a dynamic environment near Leeds Dock, we offer meaningful opportunities for personal and professional growth, ensuring that every day is rewarding as you help students navigate their educational journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant (1 x Full Time, 1 x Reduced Year) in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Luminate Education Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Luminate Education Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Assistant (1 x Full Time, 1 x Reduced Year) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Luminate Education Group:Your cover letter is your chance to shine! Tell us why you want to work at Luminate Education Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Luminate Education Group!
How to prepare for a job interview at Luminate Education Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
