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For Companies At a Glance
- Tasks: Lead a team ensuring a safe and efficient working environment while managing various contractors.
- Company: Join Luminate Education Group, dedicated to transformative education and training in Yorkshire.
- Benefits: Enjoy generous annual leave, excellent pension schemes, and discounts on travel and memberships.
- Why this job: Be part of a supportive culture focused on lifelong learning and professional development.
- Qualifications: Previous supervisory experience in customer service and a level 4 qualification in facilities or maintenance is required.
- Other info: Flexible working options available; commitment to safeguarding and diversity is paramount.
The predicted salary is between 22400 - 23200 £ per year.
About the Role
What You Will Do
- Line manage a team of Facilities Assistants and Security staff, as well as a range of contractors including cleaning, security, maintenance and soft services.
- Act as the main point of contact for users.
- Manage jobs using a computerised customer relationship system (CRM) to ensure jobs are tracked and completed.
- Ensure a safe working environment for all employees and stakeholders.
- Work closely with the Health & Safety Advisor to ensure all external service providers operate to safe systems of working (SSOW) in full compliance with statutory and Group requirements.
About You
- Previous supervisory experience in a customer service environment, including responsibility for opening and locking up buildings and building security.
- Either have or be working towards a level 4 qualification in a facilities or maintenance area.
- Knowledge of building management and equipment loan systems.
- Excellent communication skills and the ability to manage different stakeholders.
Benefits
- Generous Annual leave entitlement - If you work full time, you’ll get at least 39 days holiday plus bank holidays. This includes closure days at Christmas (pro rata for part time staff).
- Support Staff 39 days.
- Academic 44 days.
- Senior Management 44 days.
- Excellent Pension schemes.
- Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
- Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- Learning and development opportunities - including staff development days.
- Employee wellbeing initiatives.
- Flexible and hybrid working opportunities - this will vary depending on role requirements.
About Us
Luminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training. We offer a wide range of job vacancies across our business support functions - Finance, Human Resources, ITSS, Marketing, Communications, Executive Support, Estates and Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress. As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.
Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
Facilities Supervisor ( Evenings), Leeds employer: Luminate Education Group
Contact Detail:
Luminate Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Supervisor ( Evenings), Leeds
✨Tip Number 1
Familiarise yourself with the specific facilities management systems and software that are commonly used in the industry. Being able to demonstrate your proficiency in a computerised customer relationship system (CRM) during your interview will show that you can hit the ground running.
✨Tip Number 2
Highlight your supervisory experience by preparing examples of how you've effectively managed teams in previous roles. Be ready to discuss your approach to leadership, especially in a customer service environment, as this is crucial for the Facilities Supervisor position.
✨Tip Number 3
Research Luminate Education Group and its member organisations to understand their values and mission. Tailoring your conversation to align with their commitment to safeguarding and diversity will demonstrate your genuine interest in the role and the organisation.
✨Tip Number 4
Prepare to discuss your knowledge of health and safety regulations and how you have implemented safe working practices in past roles. This is particularly important as you'll be working closely with the Health & Safety Advisor to ensure compliance.
We think you need these skills to ace Facilities Supervisor ( Evenings), Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience in a customer service environment. Emphasise any relevant qualifications, particularly if you have or are working towards a level 4 qualification in facilities or maintenance.
Craft a Strong Cover Letter: In your cover letter, address how your previous experience aligns with the responsibilities of managing a team and ensuring a safe working environment. Mention your communication skills and ability to manage different stakeholders effectively.
Showcase Relevant Skills: Highlight your knowledge of building management and equipment loan systems. Provide examples of how you've successfully managed jobs using a computerised customer relationship system (CRM) in past roles.
Research the Company: Familiarise yourself with Luminate Education Group and their commitment to safeguarding, equality, diversity, and inclusion. Reflect this understanding in your application to show that you align with their values and mission.
How to prepare for a job interview at Luminate Education Group
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles, especially in customer service environments. Discuss specific examples where you successfully managed a team and ensured smooth operations.
✨Demonstrate Knowledge of Health & Safety
Since the role involves working closely with the Health & Safety Advisor, be prepared to discuss your understanding of safe systems of working and how you have implemented safety measures in past positions.
✨Familiarise Yourself with CRM Systems
As you'll be managing jobs using a computerised customer relationship system, it’s beneficial to mention any experience you have with similar systems. If you don’t have direct experience, express your willingness to learn quickly.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the role and the organisation. This shows your genuine interest and helps you understand if the company culture aligns with your values, especially regarding diversity and inclusion.
