HR Manager [Charity] in Camden Town

Luminary is a women-led charity offering a bold, innovative response to the needs of women in London. Our Mission Luminary works alongside women who have experienced multiple forms of disadvantage, including gender-based violence. We offer a holistic programme combining training, dedicated support work, community building and employment pathways. We use a trauma-informed approach to help women achieve empowerment, employment and independence - breaking the cycle of poverty, violence and disadvantage.

How we achieve our Mission We use baking as a tool to guide women on a journey towards empowerment, employability and independence. Over our two-year programme, women learn employment and life skills such as budgeting, interview techniques and resilience. Women gain valuable work experience, as well as being paired with a volunteer mentor who helps her achieve her goals. Our holistic approach goes far beyond skills training. Each woman works with a dedicated Progression Support Worker to help her navigate the wider challenges she faces such as housing and debt. We also provide access to therapy, recognising the trauma women carry. Our alumni community offers ongoing encouragement and connection, with the advisory panel ensuring women’s voices actively shape the future of our work.

The Role This is a hands-on and varied role for a creative, organised and committed HR professional, combining strategic HR leadership and day-to-day operational delivery. You will lead and deliver high-quality HR support, ensuring the charity meets its legal obligations, fosters a positive organisational culture, and supports managers in developing and supporting staff.

Key Responsibilities

• Strategic HR support and leadership Provide expert HR advice and guidance to the CEO, Senior Leadership Team (SLT) and managers on all aspects of HR policy and practice. Advise on employee relations matters, including grievances, disciplinary and capability issues. Work collaboratively with senior leaders to shape, embed and sustain a positive organisational culture aligned with Luminary’s mission and values.
• Employee relations Investigate any staff and/or team complaints or concerns along with the appropriate manager. Support managers to resolve employee relations issues constructively, fairly and in-line with employment legislation and best practice. Promote consistent, transparent and equitable HR processes across the charity. Monitor trends and provide insight and guidance on staff engagement, wellbeing and retention.
• Recruitment and selection Ensure recruitment and selection processes meet operational needs and comply with legal, safeguarding and equality requirements. Support managers in interpreting and applying recruitment policies and procedures. Ensure staff involved in recruitment are appropriately trained. Oversee high-quality recruitment administration including advertising roles, managing the HR system, coordinating interviews, issuing candidate communications and obtaining references. Monitor recruitment outcomes to ensure equality of opportunity and promote diversity and inclusion.
• Training, development, induction and off-boarding Support managers with the induction of new staff, including an effective induction programme. Work with the Senior Programme Manager (Training & Development) and the SLT to identify organisational training needs and source appropriate training providers. Work with managers to identify the skills and training required to meet operational and strategic objectives. Manage the off-boarding process, conduct exit interviews and complete all necessary exit paperwork.
• Performance management Work with the SLT to maintain and continuously improve effective performance management systems. Coordinate the administration and monitoring of appraisal processes. Support managers in addressing underperformance, managing capability procedures, and developing staff development plans.
• Payroll and HR systems Liaise with the external payroll provider, ensuring accurate and timely submission of payroll information. Benchmark salaries annually to make sure they are in line with the sector. Review, manage and maintain the charity’s HR platform, ensuring data accuracy and compliance.
• Office management Act as the Health & Safety focal point, working with the CEO to ensure compliant, effective health and safety systems and ongoing site maintenance.
• Compliance, policies and best practice Keep HR policies up to date in line with employment legislation, charity sector requirements and best practice and develop new policies as needed. Ensure compliance with safeguarding requirements (working closely with the Designated Safeguarding Lead), data protection (GDPR) and equality legislation.

Person Specification

Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010.

Essential

• At least 5 years experience in HR contributing to strategy as well as delivery
• CIPD Level 5 or equivalent accreditation
• Strong knowledge of HR processes & legal requirements
• Strong attention to detail and administrative skills
• Excellent communication skills, both verbal and written
• Knowledge of HR software such as BambooHR
• Right to work in the UK

Desirable

• Experience of the charity sector

Perks

• 28 days holiday plus public holidays, pro rated
• Long service rewards
• Wellbeing Plan