Luminance, a pioneer of Legal-Grade AI, is seeking a proactive customer support professional to join our tech team in Greater London. You will be the first point of contact for technical queries via phone and Intercom, diagnosing straightforward issues and guiding customers through next steps.
You will document incidents, escalate complex problems, and work with second and third line teams to ensure timely, transparent communication throughout the lifecycle of requests.
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Tech Support Engineer: Fast, Clear Customer Help employer: Luminance
Join a dynamic tech scale-up in London as an Assistant HR Administrator, where you'll gain invaluable experience across the full employee lifecycle while contributing to enhancing employee engagement and benefits programs. With a supportive work culture that prioritises professional growth, you will have the opportunity to take on significant responsibilities and make a real impact from day one, all while enjoying a range of benefits including generous annual leave, health insurance, and a dedicated learning budget to help you advance your HR career.
