At a Glance
- Tasks: Lead complex legal tech implementations and coach colleagues to deliver high-quality results.
- Company: Join Luminance, a pioneering AI company transforming legal teams worldwide.
- Benefits: Permanent, full-time role with defined career progression and potential travel opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the legal tech space while working with top-tier clients.
- Qualifications: 4-5 years of client-facing experience in legal tech or B2B SaaS required.
The predicted salary is between 59400 - 72600 £ per year.
About Luminance
Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is transforming how legal teams work around the world. We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.
The opportunity
As a Senior Legal Implementation Specialist, you take our most complex customers through to confident, independent use of the Luminance platform - and you raise the standard of how the whole team delivers. You own the accounts that carry the most commercial weight, the widest scope or the most demanding stakeholders, and you make the judgement calls on them yourself. You also shape how the function works: setting delivery patterns rather than only applying them, coaching colleagues, and acting as a credible voice back into Product.
What you'll do
- Lead implementations for complex, strategically significant or high-value customers - multi-jurisdiction rollouts, bespoke requirements, senior stakeholder scrutiny
- Own discovery where scope is broad or contested, converting competing objectives into a sequenced, deliverable plan
- Design configurations that hold up at scale, making trade-offs deliberately and explaining them credibly
- Manage a portfolio of concurrent implementations against agreed timelines, milestones and outcomes
- Act as the point of escalation on delivery risk, arriving with a recommendation rather than only a flag
- Lead the difficult conversations: resetting expectations, reframing requests that add unnecessary complexity, recovering implementations that have gone off track
- Coach colleagues and review their work against implementation standards, holding the quality bar where it slips
- Define and improve the playbooks, configuration standards and training assets the team relies on
- Feed structured, evidenced insight into Product, separating one-off requests from recurring customer needs
What success looks like
- Complex implementations land against agreed milestones, with risk resolved early rather than escalated late
- Customers reach meaningful value quickly, use the platform independently, and are willing to say so
- Configuration decisions still hold twelve months on, without avoidable rework
- The patterns you define are adopted as standard across the team, not used only by you
- The colleagues you coach measurably improve
What we're looking for
- 4-5 years of client-facing experience in legal tech or B2B SaaS - implementation, onboarding, professional services, delivery or customer success - and/or significant relevant legal experience
- A track record of owning complex or high-value implementations end to end
- Fluency with contracts, negotiation positions, approval processes and commercial workflows, and the confidence to interrogate a customer's process rather than record it
- Proven judgement: distinguishing a genuine requirement from a product limitation, and both from an opportunity to recommend a better approach - and holding that position with a senior stakeholder
- Credibility with executive audiences, including General Counsel, Heads of Legal Operations and procurement leadership
- Strong prioritisation across a demanding portfolio, with accuracy maintained under pressure
- The ability to coach others and give direct, constructive feedback
- Comfort setting direction in ambiguity, for yourself and for others
- Experience crafting effective prompts for AI systems, and the ability to teach it
Desirable
- Qualified lawyer, or in-house legal or legal operations experience
- Experience implementing enterprise software within legal, procurement, compliance or commercial teams
- Familiarity with contract lifecycle management, legal operations or legal technology
- Experience of multi-region or phased enterprise rollouts, or of mentoring others
Additional details
- Permanent, full-time
- Customer-facing and implementation-focused, within our global Delivery Team
- Senior level within the Legal Implementation function, with defined progression into Lead (management track) or Strategic (individual contributor) roles
- Some travel may be required, depending on customer and business needs
Senior Legal Implementation Specialist employer: Luminance
Join a dynamic tech scale-up in London as an Assistant HR Administrator, where you'll gain invaluable experience across the full employee lifecycle while contributing to enhancing employee engagement and benefits programs. With a supportive work culture that prioritises professional growth, you will have the opportunity to take on significant responsibilities and make a real impact from day one, all while enjoying a range of benefits including generous annual leave, health insurance, and a dedicated learning budget to help you advance your HR career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Legal Implementation Specialist
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Luminance, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Senior Legal Implementation Specialist
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Luminance, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Luminance and the specific role of Senior Legal Implementation Specialist. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Luminance’s culture!
How to prepare for a job interview at Luminance
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Luminance.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Luminance.
