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- Tasks: Join Luminance to enhance customer integration with our cutting-edge AI platform.
- Company: Be part of a pioneering AI company disrupting the legal profession globally.
- Benefits: Enjoy a generous learning budget, competitive salary, and opportunities for growth.
- Why this job: Make a real impact by helping customers unlock the value of innovative technology.
- Qualifications: Degree in Computer Science or related field, with strong technical and communication skills.
- Other info: Collaborative environment with a focus on professional development and innovation.
The predicted salary is between 36000 - 60000 £ per year.
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World' and Inc. 5000's ‘Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.
The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers' technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success.
You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer's technology estate. A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.
We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too.
Responsibilities- Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
- Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
- Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
- Be the key point of contact for managing integration issues and challenges.
- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
- Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
- Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
- Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.
- Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- At least 3 years at a SaaS vendor, preferably in the AI and/or Cybersecurity space.
- Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs and documentation.
- Experience of Full Stack Web development and Cloud Architecture.
- Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages.
- Excellent interpersonal and communication skills, both verbal and written.
- Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
- Highly detail-oriented with a problem-solving attitude.
- Ability to work in an innovative and fast-paced environment while delivering to deadlines.
- Organized with excellent time management skills and the ability to prioritize effectively.
- Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas.
Employment Type Full-time
Job Function Other
Industries IT Services and IT Consulting
Senior Customer Solutions Engineer employer: Luminance
Contact Detail:
Luminance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how valuable personal connections are when it comes to landing that Senior Customer Solutions Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and integrations. This gives potential employers a taste of what you can do, especially with tech like APIs and SDKs.
✨Tip Number 3
Prepare for the interview by understanding Luminance’s platform inside out. We recommend diving into their resources and thinking about how you’d tackle integration challenges. This will help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Solutions Engineer role. Highlight your technical skills, experience with SaaS, and any relevant projects that showcase your ability to integrate solutions seamlessly.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Luminance and how your background aligns with our mission. Don’t forget to mention specific experiences that demonstrate your customer-focused mindset.
Showcase Your Technical Skills: In your application, be sure to highlight your technical expertise, especially in software development and system integration. Mention any experience you have with APIs, SDKs, or cloud architecture to show us you’re the right fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Luminance
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Luminance's platform and its features. Understand how it integrates with other systems like Salesforce and Slack. This knowledge will help you demonstrate your technical expertise and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled integration challenges in the past. Highlight your approach to problem-solving and how you collaborated with teams to deliver seamless solutions. This will illustrate your ability to think critically and work effectively under pressure.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating complex technical concepts in simple terms. Use clear examples to explain how you've successfully communicated with clients before. This will showcase your interpersonal skills and ability to connect with diverse audiences.
✨Ask Insightful Questions
Prepare thoughtful questions about Luminance's future projects, team dynamics, or integration strategies. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values. Plus, it demonstrates your proactive mindset!
