Luminance is seeking a proactive, customer-focused support professional to join our tech team. This role handles incoming queries and incidents, resolves simple issues quickly, and ensures customers receive timely next steps with clear communication.
You will act as the first point of contact via phone and Intercom, log and triage issues, escalate where needed, and collaborate with second and third line teams to ensure smooth handovers and continuous improvement of support processes.
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First-Line Tech Support Agent - Fast, Clear Help in London employer: Luminance
Join a dynamic tech scale-up in London as an Assistant HR Administrator, where you'll gain invaluable experience across the full employee lifecycle while contributing to enhancing employee engagement and benefits programs. With a supportive work culture that prioritises professional growth, you will have the opportunity to take on significant responsibilities and make a real impact from day one, all while enjoying a range of benefits including generous annual leave, health insurance, and a dedicated learning budget to help you advance your HR career.
