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- Tasks: Onboard and support customers using Luminance’s E-Discovery platform across various legal use-cases.
- Company: Luminance is an innovative tech company transforming the legal industry with cutting-edge AI solutions.
- Benefits: Enjoy flexible working options, a dynamic team environment, and opportunities for professional growth.
- Why this job: Join a fast-paced team that values innovation and customer success while making a real impact in legal tech.
- Qualifications: 2+ years in E-Discovery, strong Excel skills, and a BA in Law or related field required.
- Other info: Additional training in E-Discovery is a plus; excellent communication and problem-solving skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
As an E-Discovery Specialist, you’ll act as the dedicated point of contact for onboarding and supporting customers using Luminance’s E-Discovery platform. You’ll work across a range of legal use-cases – from E-Discovery and Early Case Assessment (ECA) to requests for personal information such as Data Subject Access Requests (DSARs). Luminance Discovery operates as an autonomous unit within Luminance, with its own commercial and product strategy, which means we move fast, iterate, build and deliver innovation as well as world class customer service for our customers. You’ll play a key role in both commercial and operational activities – leading project onboarding, managing project setup, delivering tailored training and providing first-line support.
Responsibilities
- Lead onboarding for new users – guiding project scoping, advising on data collection best practices, appropriate file formats and processing timelines.
- Support data uploads (small and large) and manage pre-processing tasks (e.g. deNISTing, loadfiles & overlays).
- Work with customers to understand project or investigation requirements, delivering tailored user-training sessions.
- Support customers through the initial setup of review structures and workflows, including using AI-assisted review (Deep Coding), providing advice on review strategies for specific project types.
- Support end-to-end workflows from data upload through to production.
- Directly handle complex tasks including redactions, reporting and productions.
- Act as first-line support, handling technical queries and requests (working with the Site Reliability Team).
- Own and update onboarding materials, knowledge-base articles and training resources.
- Capture customer feedback to inform Discovery product improvements and help share future functionality, including handling product QA for new version releases.
Desired Skills
- Additional training or certification in E-Discovery (e.g. ACEDS) is advantageous.
- E-Discovery experience – at least 2+ years working in an E-Discovery role (law firm, in-house or E-Discovery provider) with hands-on knowledge of the EDRM lifecycle, including data ingestion, culling, review and production.
- Highly proficient in Excel.
- Familiar with a wide range of data formats (including common E-Discovery export formats) and data export methods.
- Familiar with loadfiles & data overlays, and Concordance (or similar) productions formats.
- Understanding of De-Duplication mechanisms, deNISTing and data processing best practices.
- Demonstrated experience training or supporting customers or internal users on E-Discovery software platforms.
- An excellent communicator – both written and verbal, with an ability to translate complex technical topics into clear, customer-friendly explanations.
- Problem-solving mindset – able to identify issues, investigate causes, and collaborate on solutions with internal and client teams.
- Organisational skills – ability to manage multiple projects simultaneously, prioritising tasks and deadlines effectively and independently.
- BA in Law, Legal Tech, Computer Science or a related field (2:1 or above).
E-Discovery Specialist (Customer Success) employer: Luminance
Contact Detail:
Luminance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Discovery Specialist (Customer Success)
✨Tip Number 1
Familiarise yourself with the E-Discovery lifecycle and the specific tools used in the industry. Understanding the nuances of data ingestion, culling, and production will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the E-Discovery field. Attend relevant webinars or local meetups to connect with others who work in customer success roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your experience with training and supporting users on E-Discovery platforms. Be ready to share specific examples of how you've successfully onboarded clients or resolved technical issues in the past.
✨Tip Number 4
Showcase your problem-solving skills by preparing for scenario-based questions. Think about common challenges faced in E-Discovery projects and how you would approach resolving them, demonstrating your analytical mindset.
We think you need these skills to ace E-Discovery Specialist (Customer Success)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in E-Discovery, particularly any roles where you've worked with legal use-cases or customer support. Emphasise your familiarity with the EDRM lifecycle and any specific tools or software you've used.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about E-Discovery and how your skills align with the responsibilities of the role. Mention your problem-solving mindset and ability to communicate complex topics clearly, as these are key for the position.
Showcase Relevant Skills: Highlight your proficiency in Excel and any experience with data formats and processing best practices. If you have additional training or certifications in E-Discovery, be sure to mention these as they can set you apart from other candidates.
Prepare for Technical Questions: Anticipate technical questions related to E-Discovery processes and be ready to discuss your previous experiences. Think about examples where you've successfully managed projects or provided training, as these will demonstrate your capability for the role.
How to prepare for a job interview at Luminance
✨Showcase Your E-Discovery Knowledge
Make sure to highlight your experience in E-Discovery during the interview. Be prepared to discuss specific cases you've worked on, the EDRM lifecycle, and any relevant certifications you hold, such as ACEDS.
✨Demonstrate Your Communication Skills
As an E-Discovery Specialist, you'll need to explain complex technical topics clearly. Practice articulating your thoughts on data processing and customer support scenarios to show that you can communicate effectively with clients.
✨Prepare for Technical Questions
Expect questions about data formats, loadfiles, and deNISTing processes. Brush up on these topics and be ready to provide examples of how you've handled similar tasks in previous roles.
✨Exhibit Problem-Solving Abilities
Be ready to discuss how you've approached challenges in past projects. Share specific examples where you identified issues and collaborated with teams to find solutions, showcasing your problem-solving mindset.
