At a Glance
- Tasks: Join Luminance to enhance customer integration with our cutting-edge AI platform.
- Company: Be part of a pioneering AI company disrupting the legal industry globally.
- Benefits: Enjoy a generous learning budget and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career development.
- Why this job: Make a real impact by helping customers unlock the full potential of our technology.
- Qualifications: Degree in Computer Science or related field, with strong technical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.
The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success.
You will get hands‑on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate. A Senior Customer Solutions Engineer will acquire in‑depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long‑term customers.
We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too.
Responsibilities
- Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
- Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
- Get hands‑on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
- Be the key point of contact for managing integration issues and challenges.
- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
- Create and maintain comprehensive customer‑facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
- Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
- Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.
Qualifications
- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space.
- Strong technical skills with experience in software development, system integration, and creating customer‑facing developer resources such APIs, SDKs and documentation.
- Experience of Full Stack Web development and Cloud Architecture.
- Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages.
- Excellent interpersonal and communication skills, both verbal and written.
- Articulate, charismatic, and confident in a customer‑facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
- Highly detail‑oriented with a problem‑solving attitude.
- Ability to work in an innovative and fast‑paced environment while delivering to deadlines.
- Organized with excellent time management skills and the ability to prioritize effectively.
- Prior experience in a customer‑facing technical team, focussed on collaborating with developer/technical personas.
Senior Customer Solutions Engineer employer: Luminance Technologies Ltd
Luminance is an exceptional employer, offering a dynamic work environment in Central London where innovation meets collaboration. With a strong focus on employee growth, we provide a generous learning and development budget, alongside comprehensive benefits such as health insurance from Day 1, enhanced parental policies, and paid sabbaticals. Join us to be part of a pioneering team that values creativity and empowers you to make a meaningful impact in the world of AI-driven legal solutions.
Contact Details:
Luminance Technologies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Solutions Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have a lead on that perfect Senior Customer Solutions Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and integrations. This gives potential employers a taste of what you can do and how you can add value to their team.
✨Tip Number 3
Prepare for those interviews! Research Luminance and understand their platform inside out. Be ready to discuss how your experience aligns with their needs and how you can help customers integrate seamlessly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Luminance team!
We think you need these skills to ace Senior Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Solutions Engineer role. Highlight your technical skills, experience with SaaS, and any relevant projects that showcase your ability to integrate solutions seamlessly.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Luminance and how your background makes you the perfect fit for this role. Don’t forget to mention your customer-focused mindset!
Showcase Your Technical Expertise:In your application, be sure to highlight your experience with APIs, SDKs, and any programming languages mentioned in the job description. We want to see how you can bring your technical know-how to our platform!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Luminance!
How to prepare for a job interview at Luminance Technologies Ltd
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Luminance's platform and its features. Understand how it integrates with other systems like Salesforce and Slack. This knowledge will help you demonstrate your technical expertise and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled integration challenges in the past. Highlight your approach to problem-solving and how you collaborated with teams to deliver seamless solutions. This will illustrate your ability to think on your feet and adapt to customer needs.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating complex technical concepts in simple terms. Use clear examples to explain how you've successfully communicated with clients before. This will showcase your interpersonal skills and ability to connect with diverse audiences.
✨Ask Insightful Questions
Prepare thoughtful questions about Luminance’s future projects, team dynamics, or customer success stories. This not only shows your enthusiasm for the role but also your strategic thinking. It demonstrates that you’re not just looking for a job, but are genuinely interested in contributing to the company's success.
