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For Companies At a Glance
- Tasks: Manage customer queries and build relationships while solving problems.
- Company: Join Luminance, a pioneering AI company transforming the legal industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a fast-growing team making a real impact in tech.
- Qualifications: Degree in a scientific field and strong communication skills required.
- Other info: Great chance to develop your career in a supportive and innovative setting.
The predicted salary is between 36000 - 60000 £ per year.
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.
Luminance is looking to hire into its Support function: this team acts as the first response to prospective customers and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment. A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will manage accounts and see potential issues through to resolution.
This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems.
Responsibilities- Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process
- Communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further
- Having a comprehensive understanding of the product
- Understanding the individual use cases and needs of each customer
- Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US)
- Excellent interpersonal and communication skills, both verbal and written
- Desire to work in a customer-facing role
- Highly detail-oriented with a problem-solving attitude
- Organised with excellent time management skills and the ability to prioritise effectively
- Experience with customer-facing activities is desirable, but not essential
- Prior experience of eDiscovery is desirable, not essential
Technical Support Engineer in City of London employer: Luminance Technologies Ltd
Contact Detail:
Luminance Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in City of London
✨Tip Number 1
Get to know Luminance and its products inside out! Familiarise yourself with their technology and how it helps customers. This will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing customer interactions with friends or family. It’ll help you articulate your thoughts clearly and handle queries like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Luminance team!
We think you need these skills to ace Technical Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight any relevant experience, especially in customer-facing roles or technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Luminance and how you can contribute to our Support team. Be genuine and let your personality come through – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers, make sure your written application reflects your excellent interpersonal skills. Keep it clear, concise, and professional, but don’t be afraid to show a bit of flair!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on being part of the Luminance family!
How to prepare for a job interview at Luminance Technologies Ltd
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Luminance’s products. Familiarise yourself with their features and how they solve customer pain points. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Technical Support Engineer, building rapport is key. Prepare examples from your past experiences where you've successfully communicated with customers or resolved conflicts. Highlighting your interpersonal skills will demonstrate that you're the 'people person' they're looking for.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think through potential scenarios and practice your responses. This will showcase your critical thinking skills and your ability to manage customer problems effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of customer queries you might encounter, or how success is measured in the support function. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
