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- Tasks: Be the first point of contact for clients and ensure smooth operations.
- Company: Join Lumina Learning, a purpose-driven organisation focused on development.
- Benefits: Supportive team, career growth opportunities, and meaningful work.
- Why this job: Make a real difference in customer experience and help others thrive.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic role with a chance to manage events and improve processes.
The predicted salary is between 28800 - 43200 £ per year.
Location: Office
Type: Full-time, permanent
The headline: Be the first point of contact. Keep things running smoothly. Make every customer interaction count.
Why this role?
This role sits at the heart of Lumina Learning's customer experience. As Customer Experience Coordinator, you'll be the first person our clients and practitioners speak to. You'll handle enquiries, keep things organised behind the scenes, and support the smooth delivery of events and programmes. If you're naturally helpful, organised, and enjoy making things work better, this is a great opportunity to build a career in customer experience and operations within a purpose-driven organisation.
What you'll own:
- You'll support customers day to day and help ensure everything runs smoothly across support and events.
- Be the first point of contact for client and practitioner enquiries (email, phone, systems).
- Respond quickly, professionally, and helpfully to customer queries.
- Resolve issues or escalate them when needed.
- Support the Customer Experience Manager with more complex queries.
- Keep customer records accurate in CRM and support systems.
- Help meet service standards and response-time targets.
- Spot recurring issues and suggest improvements.
Events & coordination:
- You'll also help deliver a great experience around events and programmes.
- Support the coordination of events, workshops, and programmes.
- Manage bookings, materials, logistics, and communications.
- Work with internal teams to keep clients informed before and after events.
- Prepare and share event materials and resources.
- Manage merchandise and event stock levels.
This role is for you if:
- You enjoy helping people and solving problems.
- You're organised, detail-focused, and reliable.
- You stay calm and professional when handling queries.
- You like juggling different tasks and keeping things on track.
- You're looking to grow a career in customer experience.
What you'll bring:
Essential:
- 3 years experience in customer service, coordination, admin, or customer experience.
- Strong written and verbal communication skills.
- Excellent organisation and attention to detail.
- Confidence using CRM systems and office tools (Outlook, Excel, Word).
- Ability to manage multiple priorities.
- Right to work in the UK.
Nice to have:
- Experience supporting events or programmes.
- Experience working in a fast-paced environment.
Why Lumina Learning?
- Purpose-led work in learning, development, and psychology.
- A supportive, collaborative team.
- Opportunity to build skills and grow your career.
- A role where your work genuinely helps others.
Ready? If you want a role where organisation, people skills, and care for the customer really matter, we'd love to hear from you.
Customer Experience Coordinator in Reading employer: Lumina Learning
Contact Detail:
Lumina Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Reading
✨Tip Number 1
Get to know the company inside out! Research Lumina Learning's values, mission, and recent projects. This way, when you chat with them, you can show you're genuinely interested and aligned with their purpose-driven approach.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it's crucial to sound confident and professional. Try role-playing common customer scenarios with a friend to get comfortable with responding to queries.
✨Tip Number 3
Show off your organisational skills! Prepare a mini portfolio or examples of how you've successfully managed events or coordinated tasks in the past. This will help you stand out as someone who can keep everything running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the team at Lumina Learning.
We think you need these skills to ace Customer Experience Coordinator in Reading
Some tips for your application 🫡
Show Your Customer-Centric Attitude: Make sure your application reflects your passion for customer service. Use examples from your past experiences where you’ve gone above and beyond to help customers. We want to see that you genuinely care about making every interaction count!
Be Organised in Your Application: Just like the role requires, your application should be well-structured and easy to read. Keep your CV and cover letter tidy, with clear headings and bullet points. This shows us that you’re detail-focused and organised, which is exactly what we’re looking for!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. We love seeing candidates who take the extra step to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Lumina Learning
✨Know the Company Inside Out
Before your interview, take some time to research Lumina Learning. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, your ability to handle enquiries and resolve issues is crucial. Prepare examples from your past experiences where you successfully managed customer queries or improved processes. This will demonstrate your capability and fit for the role.
✨Be Ready to Juggle Tasks
This role involves managing multiple priorities, so be prepared to discuss how you stay organised and keep track of various tasks. You might want to share specific tools or methods you use to manage your workload effectively, which will highlight your organisational skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you'll be coordinating, or how success is measured in this role. This shows that you're engaged and thinking about how you can contribute to the team.
