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- Tasks: Manage a global client community and drive commercial growth through strong relationships.
- Company: Lumina Learning, a purpose-led organisation in learning and psychology.
- Benefits: Autonomy, visibility, and responsibility from day one in a supportive team.
- Why this job: Make a real impact by owning client relationships and driving success.
- Qualifications: Strong communication skills and a proactive, organised approach.
- Other info: Opportunity to work with 750+ independent practitioners and grow accounts.
The predicted salary is between 36000 - 60000 £ per year.
Location: Reading office based
Type: Full-time, permanent
The headline: Own a global client community. Build relationships. Drive commercial growth.
This role sits at the heart of Lumina Learning's business.
Why this role?
Lumina Learning works with a global network of independent consultants, coaches and business psychologists. That community is how we grow. We're looking for a Client Community Manager to take full ownership of that network, supporting practitioners, growing accounts, and turning strong relationships into long-term value. This is not a passive engagement role. You'll own relationships, conversations, and outcomes.
What you'll own:
- You’ll be the main point of contact for 750+ independent practitioners, combining community management with account ownership and business development.
- Own relationships with a global client community.
- Be the go-to contact for support, advice and guidance.
- Help practitioners use Lumina solutions confidently and effectively.
- Spot opportunities to grow accounts and recommend the right products.
- Manage practitioner enquiries from first contact to sale.
- Onboard new practitioners and set them up for success.
- Keep CRM data clean and up to date.
- Create practical resources practitioners actually use.
- Run webinars, development days and community events.
- Coordinate commissions and invoicing with internal teams.
You’ll have autonomy, visibility, and responsibility from day one.
This role is for you if:
- You enjoy owning client relationships end to end.
- You’re commercially minded and comfortable talking about growth.
- You like being trusted, relied on, and visible.
- You’re organised, proactive, and good at follow-through.
- You’re confident presenting and leading conversations.
You might come from community, account management, customer success, partnerships or business development.
What you'll bring:
- Strong communication skills (written, verbal, human).
- Commercial awareness and confidence.
- A structured, organised way of working.
- Problem-solving mindset.
- Digital confidence and curiosity.
Why Lumina Learning?
- Own a global professional client community.
- Real commercial responsibility.
- Visible role with impact.
- Purpose-led work in learning and psychology.
- Supportive, collaborative, international team.
Client Community Manager in Reading employer: Lumina Learning
Contact Detail:
Lumina Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Community Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships is key to landing that Client Community Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from Lumina Learning, make sure to highlight your experience in community management and account ownership. Share specific examples of how you've driven growth and supported clients in the past.
✨Tip Number 3
Be proactive! If you see an opportunity to engage with Lumina Learning, whether it’s through a webinar or a community event, jump on it. This shows your enthusiasm for the role and gives you a chance to demonstrate your knowledge and passion.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lumina Learning team. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Client Community Manager in Reading
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for building and managing client relationships. Share examples of how you've successfully engaged with communities in the past, as this role is all about owning those connections!
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without fluff – we want to know why you're the perfect fit for our Client Community Manager role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the job description. Mention how your background aligns with our needs, especially in community management and business development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Lumina Learning!
How to prepare for a job interview at Lumina Learning
✨Know Your Community
Before the interview, dive deep into Lumina Learning's client community. Understand their needs, challenges, and how the company supports them. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Community Manager, strong communication is key. Prepare examples of how you've effectively managed relationships or resolved conflicts in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during your interview.
✨Demonstrate Commercial Awareness
Be ready to discuss how you can drive commercial growth within the community. Think about previous experiences where you've identified opportunities for growth or successfully upsold products. This will highlight your business acumen and fit for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the community, their goals, and how success is measured in this role. This shows your enthusiasm and helps you gauge if the company aligns with your values and career aspirations.
