At a Glance
- Tasks: Support schools with Management Information Systems and provide expert guidance.
- Company: Join EiS, a leading digital services provider in education.
- Benefits: Enjoy a competitive salary, 25 days leave, and wellness perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on educational outcomes while advancing your career.
- Qualifications: 2+ years of MIS support experience and excellent communication skills.
The predicted salary is between 36000 - 50400 € per year.
Location: Hybrid/Kings Hill, Kent
Salary/package: £36,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Due to the nature of work being carried out, an Enhanced DBS check (provided by the Company) will be carried out, please consider this before submitting your application.
Senior Education Systems Consultant
The Senior Education Systems Consultant will work alongside our Education Systems Consultants and the Education Systems Team Leader at EiS to provide support for schools who will be using one of the several Management Information Systems supported by EiS. The role of the Senior Education Systems Consultant is to provide expert MIS related advice and guidance to Education Systems Consultants and to schools as necessary, to enable them to carry out their day-to-day duties in a timely fashion to resolve issues that arise when things do not work as expected and to escalate issues for resolution to software providers for further support where required.
Who we are
EiS, part of Commercial Services Group (CSG) is a leading digital services provider specialising in delivering innovative IT and digital transformation solutions, particularly in the education and public sectors. Our focus is on helping clients adapt and succeed through cutting-edge technologies, deep expertise, and a commitment to reinvesting in frontline services.
Why this role matters
This role plays a pivotal role in supporting schools to maximise the value of their Management Information Systems. By providing expert advice, hands-on training, and guidance through migrations, the role ensures smooth operations and improved educational outcomes. Acting as both a technical authority and trusted advisor, this position strengthens EiS’s reputation for delivering exceptional, customer-led solutions.
What you’ll be doing
- Investigate and resolve MIS-related support requests, escalating to third-party suppliers when needed
- Monitor and manage progress of support cases, keeping stakeholders informed and minimising delays
- Provide expert guidance to colleagues and mentor junior team members
- Support the implementation, enhancement, and optimisation of MIS software to drive school improvement
- Deliver engaging training sessions and create tailored training materials for school staff
- Develop and update training courses to meet evolving customer needs
- Liaise with software suppliers to address issues and implement system enhancements
- Support and guide schools through smooth MIS migrations
What we’re looking for
- A minimum of 2 years’ experience of supporting Management Information Systems (MIS)
- Knowledge of MIS, particularly Sims, Arbor and Bromcom
- Excellent communication skills, both oral and written
- Significant customer service experience, ideally in a school/educational environment
- Sound knowledge of Microsoft Office applications
What you’ll get in return
- Salary of £36,000 per annum
- 25 days annual leave
- Life assurance cover (4x salary)
- Pension scheme with minimum 3% employee and 6% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive well-being programme
- Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Senior Education Systems Consultant Education Support Services · West Malling · employer: Lumina Energy
At EiS, part of the Commercial Services Group, we pride ourselves on being an exceptional employer that values innovation and employee growth. Located in the vibrant area of Kings Hill, Kent, we offer a supportive work culture with a focus on professional development, competitive benefits including 25 days annual leave and a comprehensive well-being programme, and the opportunity to make a meaningful impact in the education sector. Join us to be part of a rapidly expanding team dedicated to delivering outstanding digital solutions while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Education Systems Consultant Education Support Services · West Malling ·
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching EiS and their Management Information Systems. Show us that you understand our mission and how you can contribute to supporting schools effectively. Tailor your responses to highlight your relevant experience!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience with MIS and how you've helped others in similar roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at EiS.
We think you need these skills to ace Senior Education Systems Consultant Education Support Services · West Malling ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Management Information Systems. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Show Off Your Communication Skills:Since this role involves a lot of interaction with schools and team members, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey complex information effectively.
Highlight Customer Service Experience:We’re looking for someone with significant customer service experience, especially in an educational setting. Be sure to mention any relevant roles where you’ve provided support or training, as this will show us you understand the needs of schools.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lumina Energy
✨Know Your MIS Inside Out
Make sure you brush up on your knowledge of Management Information Systems, especially Sims, Arbor, and Bromcom. Being able to discuss specific features and how they can benefit schools will show that you're not just familiar with the systems but also passionate about helping educational institutions succeed.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with schools and team members, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, whether through training sessions or resolving support requests.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving a technical issue or guiding a school through a migration. Think of real-life examples from your experience that demonstrate your problem-solving skills and ability to mentor others.
✨Research EiS and CSG
Familiarise yourself with EiS and the broader Commercial Services Group. Understanding their mission, values, and recent projects will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
