At a Glance
- Tasks: Design and develop engaging online learning products and provide customer support.
- Company: The Education People (TEP) supports education with expert-driven services for children.
- Benefits: Enjoy 25 days annual leave, life assurance, pension contributions, and wellness perks.
- Other info: Hybrid working model available; join a rapidly growing team in a meaningful sector.
- Why this job: Make a real impact in education while unleashing your creativity and innovation.
- Qualifications: Experience in digital resource creation and strong design skills are essential.
The predicted salary is between 24310 - 28879 € per year.
Location: Hybrid/Aylesford, Kent
Salary/package: £24,310 to £28,879 pro rata
Contract type: Permanent
Hours: Part time, 22.5 hours per week
The Education People (TEP) are looking for a creative individual with a visual eye for design to join their growing team as an Online Learning Officer. The successful candidate will help shape and deliver engaging digital learning experiences. This role offers the chance to combine creativity, innovation, and technical skills while making a real impact in supporting education across our growing portfolio.
Who we are
The Education People (TEP), part of Commercial Services Group (CSG) excels in delivering essential services that significantly impact the lives of children. With a team of specialists in various educational fields, they take pride in offering expert-driven services including early years and childcare, equality and inclusion, school improvement and professional development, ensuring comprehensive support for educational institutions.
Why this role matters
The Online Learning Officer will play a key role in developing, publishing, and maintaining The Education People’s online learning products, ensuring high-quality and engaging digital resources. The role supports customers through the CPD Helpdesk, enforces brand and quality standards, and contributes to continuous improvement and innovation.
What you’ll be doing
- Support the design, development, and publishing of engaging online learning products, including e-learning courses and webinars.
- Upload, format, and maintain digital resources, presentations, and multimedia content across learning platforms (e.g., Moodle, CRM).
- Review and proofread content to ensure accuracy, functionality, and alignment with brand and quality assurance standards.
- Provide first-line customer support via the CPD Helpdesk, responding to online learning enquiries.
- Assist in creating and maintaining user guides, documentation, and video tutorials.
- Keep content up to date with current guidance and best practice, supporting quality assurance processes.
- Contribute to process improvements, including the integration of AI tools into online learning programmes.
- Build strong relationships across teams, fostering collaboration and promoting online learning.
- Provide administrative support, maintain accurate records, and deputise for the Online Learning Manager when required.
What we’re looking for
Previous experience contributing to the creation of digital resources
- Strong digital design skills, particularly using Canva
- Excellent interpersonal, communication and customer service skills
- Proven ability to simplify complex information for diverse audiences
- A powerful imagination and creativity in developing new ideas
- Ability to learn and work confidently with new IT systems as required
What you’ll get in return
- 25 days annual leave
- Life assurance cover (4x salary)
- Pension scheme with up to 8% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive well-being programme
- Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
#J-18808-LjbffrOnline Learning Officer Education Support Services · Aylesford · employer: Lumina Energy
The Education People (TEP) is an exceptional employer that prioritises creativity and innovation in the education sector, offering a supportive work culture that values collaboration and professional growth. With a commitment to employee well-being, TEP provides generous benefits such as 25 days of annual leave, tailored learning opportunities, and a comprehensive well-being programme, all while making a meaningful impact on children's lives in Aylesford and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Online Learning Officer Education Support Services · Aylesford ·
✨Tip Number 1
Familiarise yourself with the latest trends in online learning and digital design. This will not only help you understand what makes engaging content but also show your potential employer that you're proactive and passionate about the field.
✨Tip Number 2
Build a portfolio showcasing your previous work in digital resource creation. Highlight projects where you've used tools like Canva, as this aligns directly with the skills they're looking for.
✨Tip Number 3
Network with professionals in the education technology sector. Attend webinars or local meetups to connect with others who might provide insights or even referrals for the Online Learning Officer position.
✨Tip Number 4
Prepare to discuss how you would approach customer support in the role. Think of examples where you've simplified complex information for diverse audiences, as this is a key aspect of the job.
We think you need these skills to ace Online Learning Officer Education Support Services · Aylesford ·
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in digital resource creation and design. Emphasise your skills with tools like Canva and any previous roles that involved online learning or educational support.
Craft a Compelling Cover Letter:In your cover letter, express your passion for education and online learning. Mention specific examples of how you've contributed to digital projects in the past and how your creativity can benefit The Education People.
Showcase Your Technical Skills:Detail your proficiency with learning platforms such as Moodle and any other IT systems you are familiar with. Highlight your ability to learn new technologies quickly, as this is crucial for the role.
Demonstrate Interpersonal Skills:Since the role involves customer support, provide examples of your excellent communication and customer service skills. Mention any experiences where you simplified complex information for diverse audiences.
How to prepare for a job interview at Lumina Energy
✨Showcase Your Creativity
As an Online Learning Officer, creativity is key. Prepare to discuss your previous projects where you designed engaging digital resources. Bring examples of your work, especially if you used tools like Canva, to demonstrate your visual design skills.
✨Understand the Role's Impact
Familiarise yourself with how this role supports education and contributes to The Education People’s mission. Be ready to articulate how your skills can enhance online learning experiences and improve customer support through the CPD Helpdesk.
✨Prepare for Technical Questions
Since the role involves working with various IT systems and platforms like Moodle, brush up on your technical knowledge. Be prepared to discuss how you've adapted to new technologies in the past and your approach to troubleshooting issues.
✨Demonstrate Strong Communication Skills
Excellent interpersonal and communication skills are crucial for this position. Think of examples where you've simplified complex information for diverse audiences. Practice articulating your thoughts clearly and confidently during the interview.
