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- Tasks: Join our team to analyse processes and drive innovative improvements.
- Company: CSG is a leading provider of public sector and education procurement services globally.
- Benefits: Enjoy 25 days annual leave, life assurance, pension contributions, and wellness perks.
- Why this job: Be part of a transformative agenda that impacts education and public services worldwide.
- Qualifications: 2+ years as a Business Analyst with strong process mapping and stakeholder management skills.
- Other info: Hybrid working model available; we value diversity and inclusivity in our workplace.
The predicted salary is between 36000 - 54000 ÂŁ per year.
Location: Aylesford / Hybrid
Salary/package: ÂŁ45,000
Contract type: FTC 9 months
Hours: Full time, 37 hours per week
We’re looking for an experienced Business Analyst to join our Business Improvement Team at Commercial Services Group (CSG). This is an exciting opportunity to play a key role in the Group’s transformation agenda, working across divisions to deliver innovative improvements, streamline processes, and support our vision to be the global leader in education and public sector solutions.
Who we are
Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally. Wholly owned by Kent County Council, we generate revenues of over ÂŁ500m, employ 1,800 staff, and operate across four trading portfolios: Children & Education, People & Talent, Energy & Environment, and Procurement & Partnerships.
We support over 15,000 customers in more than 85 countries and work with a supply chain of around 1,000 suppliers. With a strong track record of growth and reinvestment into frontline public services, CSG combines commercial performance with meaningful social impact.
Why this role matters
The Business Analyst role is central to supporting CSG’s transformation agenda. Working across all trading divisions and support functions, you’ll help identify opportunities for improvement, analyse current processes, and design solutions that deliver measurable benefits. By facilitating collaboration, capturing requirements, and supporting project teams, you’ll directly contribute to delivering strategic change and embedding a culture of continuous improvement across the Group.
What you’ll be doing
- Identify and engage with stakeholders across divisions and support services
- Investigate and define business problems and opportunities
- Challenge assumptions to ensure robust, forward-looking solutions
- Carry out current state analysis – mapping existing processes, systems, and pain points
- Gather business requirements through workshops, interviews, documentation reviews, and analysis
- Create user stories and use cases to support proposed solutions
- Develop future state process maps and customer journeys
- Support project teams in evaluating options, developing business cases, and documenting gateways
- Contribute to training collateral, test scenarios, and user acceptance testing
- Support benefits realisation assessments and lessons learned reviews
- Provide update reports to project sponsors, steering groups, and key stakeholders
- Deliver process mapping and management training across divisions
- Coach and support colleagues to drive continuous improvement
What we’re looking for
- Minimum of 2 years’ experience as a Business Analyst
- Proven experience gathering and converting requirements into specifications
- Strong background in process mapping (As-Is and To-Be)
- Experience of generating user stories and use cases
- Awareness of project management processes and techniques
- Experience working with senior managers in complex organisations
- Proficient in MS Visio and MS Office
- Experience of testing solutions and reporting to senior stakeholders
- Excellent written and verbal communication skills
- Strong stakeholder management and facilitation skills
- Analytical mindset with attention to detail (“right first time” approach)
- Self-motivated, flexible, and agile in a fast-paced environment
- Innovative and able to approach challenges with fresh thinking
- Operates with integrity, professionalism, and diplomacy
What you’ll get in return
- 25 days annual leave, plus your birthday off
- Life assurance cover (4x salary)
- Pension scheme with up to 6% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions, and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over ÂŁ77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
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Business Analyst employer: Lumina Energy
Contact Detail:
Lumina Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Familiarise yourself with the specific processes and systems used by Commercial Services Group. Understanding their current state will help you identify areas for improvement and demonstrate your analytical skills during discussions.
✨Tip Number 2
Network with current or former employees of CSG on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Business Analyst role.
✨Tip Number 3
Prepare to discuss your experience with process mapping and user stories in detail. Be ready to share specific examples of how you've successfully implemented improvements in previous roles, as this will showcase your relevant expertise.
✨Tip Number 4
Demonstrate your understanding of stakeholder management by preparing questions that show your interest in collaboration and communication. This will highlight your ability to engage effectively with various teams within CSG.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst. Focus on your skills in process mapping, stakeholder management, and any specific tools like MS Visio that are mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with CSG's transformation agenda. Use specific examples from your past work to demonstrate your analytical mindset and problem-solving abilities.
Showcase Your Achievements: When detailing your previous roles, emphasise measurable outcomes from your projects. For instance, mention how your contributions led to improved processes or enhanced stakeholder engagement.
Prepare for Potential Questions: Anticipate questions related to your experience with user stories, use cases, and project management techniques. Be ready to discuss how you've successfully navigated challenges in previous roles.
How to prepare for a job interview at Lumina Energy
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Business Analyst at CSG. Familiarise yourself with their transformation agenda and how your skills can contribute to their goals.
✨Prepare for Stakeholder Engagement
Since the role involves engaging with various stakeholders, be ready to discuss your experience in stakeholder management. Think of examples where you've successfully gathered requirements or facilitated discussions to drive improvements.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical mindset. You might be asked to analyse a process or problem during the interview, so practice articulating your thought process and how you approach problem-solving.
✨Highlight Your Communication Skills
Excellent written and verbal communication is crucial for this role. Prepare to discuss how you've effectively communicated complex information to different audiences, and consider bringing examples of user stories or documentation you've created.
