At a Glance
- Tasks: Support landlords and tenants with property management and resolve queries effectively.
- Company: Join a dynamic lettings team in Leamington Spa with a focus on customer service.
- Benefits: Full training, career development, gym discounts, and 23 days annual leave.
- Other info: Enjoy a supportive environment with opportunities for growth and industry qualifications.
- Why this job: Make a real difference in people's lives while building your career in property management.
- Qualifications: Strong customer service skills and a confident communicator are essential.
The predicted salary is between 25000 - 30000 € per year.
We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
Benefits
- Get full training and development
- A good understanding of the residential lettings industry
- Opportunity to undertake industry qualifications
- Full company briefings
- A career pathway
Responsibilities
- Act as a central point of contact managing the effective resolution of queries from clients and colleagues
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Qualifications
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
RA Bennett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Customer Service Advisor in Warwick employer: Lumesse
At RA Bennett, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters personal and professional growth. As a Customer Service Advisor in Leamington Spa, you will benefit from comprehensive training, career development opportunities, and a range of perks including gym discounts and additional annual leave with service length. Join us to be part of a dynamic team dedicated to delivering exceptional service in the residential lettings industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Warwick
✨Tip Number 1
Get to know the company! Research RA Bennett and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your customer service skills and experiences confidently when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Warwick
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and ready to bring your A-game to our Property Management Team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've handled customer queries or managed property-related tasks in the past – it’ll make you stand out!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your language clear and to the point, and avoid unnecessary jargon. This will help us quickly see why you’d be a great fit for the Customer Service Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Lumesse
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the residential lettings industry. Brush up on common terminology and processes related to property management. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a client. This is crucial for a role that revolves around managing queries and ensuring customer satisfaction.
✨Stay Calm Under Pressure
Since the job involves dealing with urgent repairs and maintenance, be ready to discuss how you handle stressful situations. Share specific instances where you maintained composure and effectively managed a crisis. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or career progression opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
